Global Market Engagement Senior Analyst

MY1 Cigna International Health Services Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

The Global Market Engagement Senior Analyst at Cigna Health and Life Insurance Company supports provider market engagement activities to strengthen collaboration between the Health Organization and Commercial teams across Cigna Healthcare International Health.

This role enables client retention, sales enablement, market differentiation, and provider value communications through delivering engagement initiatives, strategic projects, reporting, and stakeholder support across multiple functions and

Qualifications

• Bachelor's degree in business, healthcare administration, communications, marketing, public relations, health policy, or a related field.
• Minimum three years of healthcare industry experience, preferably within international health insurance, provider relations, provider network management, client management, account management, commercial support, healthcare operations, or related functions
• Minimum one year of experience supporting clients, customer-facing programs, commercial operations, account management activities, or stakeholder engagement initiatives
• Experience managing projects, workstreams, reporting activities, communications, stakeholder engagement initiatives, or customer-focused operational support activities
• Experience collaborating across multiple functions within a matrix organization

Responsibilities

• Support delivery of Market Engagement initiatives that contribute to client retention, sales effectiveness, provider differentiation, and commercial growth objectives.
• Manage assigned Market Engagement projects, workstreams, and deliverables while ensuring timely execution and stakeholder communication.
• Develop and maintain Market Engagement scorecards, reporting, dashboards, analyses, and recurring communications to support leadership decision-making and organizational priorities.
• Support Market Engagement governance activities through coordination of meetings, maintenance of action plans, tracking of deliverables, and communication of progress updates
• Build and maintain effective working relationships with Commercial, Client Management, Broker, and Health Organization stakeholders to support provider market engagement activities and business objectives

Skills

English fluency

Stakeholder management

Project management

Analytics

Education

Bachelor's degree

Tools

SharePoint

MS Office

Job description

POSITION SUMMARY

The Global Market Engagement Senior Analyst is responsible for supporting provider market engagement activities that strengthen collaboration between the Health Organization and Commercial teams across Cigna Healthcare International Health. The role supports client retention, sales enablement, market differentiation, provider value communication, and organizational growth through the delivery of provider-commercial engagement initiatives, strategic projects, reporting, communications, and stakeholder support activities. Working across Commercial, Network, Clinical, Provider Services Organization (PSO), Payment Integrity, Data & Analytics, Medical Economics, Technology, and Strategy & Transformation teams, the Global Market Engagement Senior Analyst partners with stakeholders to develop materials, insights, communications, presentations, reporting, and solutions that support business growth, client satisfaction, and operational effectiveness. The role serves as a key contributor to Market Engagement activities globally and may have primary responsibility for supporting specific Books of Business, geographic regions, strategic accounts, client initiatives, client segments, provider-related projects, or commercial support activities as assigned, acting as the primary point of coordination and subject matter expert for assigned areas of responsibility. The Global Market Engagement Senior Analyst independently manages assigned workstreams and projects while collaborating across functions to communicate provider organization capabilities, support client-focused initiatives, and enhance commercial effectiveness. Reports to: Global Market Engagement Senior Supervisor Direct Reports: None

DUTIES AND RESPONSIBILITIES

• Support delivery of Market Engagement initiatives that contribute to client retention, sales effectiveness, provider differentiation, and commercial growth objectives.
• Manage assigned Market Engagement projects, workstreams, and deliverables while ensuring timely execution and stakeholder communication.
• Develop and maintain Market Engagement scorecards, reporting, dashboards, analyses, and recurring communications to support leadership decision-making and organizational priorities.
• Support Market Engagement governance activities through coordination of meetings, maintenance of action plans, tracking of deliverables, and communication of progress updates.
• Build and maintain effective working relationships with Commercial, Client Management, Broker, and Health Organization stakeholders to support provider market engagement activities and business objectives.
• Serve as the designated Market Engagement lead for assigned Books of Business, geographic markets, strategic accounts, client segments, or strategic initiatives, coordinating provider-related support activities and ensuring alignment between Commercial and Health Organization stakeholders.
• Serve as a key point of coordination between provider operations and client-facing functions, facilitating communication and collaboration across teams.
• Independently lead provider-related contributions for Requests for Proposal (RFPs), bids, tenders, finalist opportunities, and client retention activities, ensuring timely delivery of accurate, high-quality content and responses.
• Develop presentations, supporting materials, briefing documents, talking points, and provider-related content that support finalist meetings, broker engagements, client meetings, and commercial opportunities.
• Create and maintain provider-focused market messaging, network capability materials, country intelligence resources, value propositions, differentiator content, and other commercial support collateral.
• Support client escalation management activities by coordinating stakeholder responses, tracking issues, facilitating communications, supporting root cause analyses, and monitoring resolution progress.
• Prepare recurring reports and communications related to provider performance, provider suspensions, client escalations, contractual requirements, strategic accounts, and operational initiatives.
• Support development and maintenance of market engagement repositories, content libraries, SharePoint resources, knowledge management tools, and commercial enablement materials.
• Develop training materials, educational resources, and communication content to support Sales, Client Management, and other stakeholder groups.
• Conduct research and analysis related to market trends, competitive intelligence, broker feedback, customer insights, provider capabilities, and healthcare industry developments.
• Collaborate with Data & Analytics, Technology, Strategy & Transformation, Medical Economics, Clinical, Network, Payment Integrity, and Commercial teams to support process improvement initiatives, reporting enhancements, automation opportunities, and operational effectiveness efforts.
• Support strategic account management activities through preparation of client-specific materials, reporting packages, action plans, meeting content, and provider-related analyses.
• Represent the Health Organization during internal meetings, project forums, client discussions, webinars, broker events, conference activities, and stakeholder engagements as requested.
• Develop communications, newsletters, reports, presentations, and thought leadership materials that articulate provider organization capabilities, outcomes, affordability initiatives, and strategic accomplishments.
• Support onboarding activities, knowledge-sharing initiatives, team projects, employee engagement programs, and organizational development efforts within Market Engagement and the broader Health Organization.
• Other duties as assigned.

ROLE REQUIREMENTS

• Bachelor’s degree in business, healthcare administration, communications, marketing, public relations, health policy, or a related field
• Minimum three years of healthcare industry experience, preferably within international health insurance, provider relations, provider network management, client management, account management, commercial support, healthcare operations, or related functions
• Minimum one year of experience supporting clients, customer-facing programs, commercial operations, account management activities, or stakeholder engagement initiatives
• Experience managing projects, workstreams, reporting activities, communications, stakeholder engagement initiatives, or customer-focused operational support activities
• Experience collaborating across multiple functions within a matrix organization
• Demonstrated experience supporting client retention, RFP processes, sales enablement activities, provider relations, commercial support functions, or strategic growth initiatives
• Strong analytical, reporting, project management, and organizational skills
• Experience developing presentations, stakeholder communications, client-facing materials, training content, and executive-ready deliverables
• Experience utilizing Microsoft Office applications, SharePoint, reporting platforms, collaboration tools, and content management systems
• Experience working with international healthcare systems, international health insurance products, or global provider networks is preferred
• Fluency in English is required
• Additional language capabilities are considered an asset

PERSONAL COMPETENCIES REQUIRED

• Strong organizational and project management capabilities
• Excellent written, verbal, presentation, and communication skills
• Strong customer focus with commitment to delivering high-quality outcomes and stakeholder experiences
• Ability to independently manage multiple priorities and competing deadlines
• Strong analytical and problem-solving abilities
• Ability to build effective stakeholder relationships across multiple functions and geographies
• Ability to translate complex operational information into concise business communications and commercial messaging
• Comfortable working within a global matrixed organization
• Demonstrated initiative and ability to work independently with appropriate guidance
• Adaptable and comfortable working in a fast-paced environment with evolving priorities
• Strong collaboration and teamwork skills
• Commitment to continuous improvement and operational excellence

ENVIRONMENT

The demanding nature of the role requires the successful candidate to work across multiple international markets, functions, cultures, and time zones while managing competing priorities and evolving business needs. Working hours are predominantly local business hours, although flexibility is required to support global stakeholders, client meetings, broker interactions, conferences, commercial opportunities, and organizational initiatives. Willing to travel internationally up to 10% based on client, broker, conference, and business meeting requirements.

REGULATORY OBLIGATIONS (to be in all job descriptions)

Some roles are included in the Senior Managers and Certification Regime (SMCR), the basic principle of the Senior Managers Regime is that of responsibility and accountability. A senior manager must take responsibility for the activities under their control to: Encourage a culture of all colleagues at all levels taking personal responsibility for their actions Make sure colleagues clearly understand and can demonstrate where responsibility lies Improve conduct at all levels Regulatory Obligations Discharge Certification Function and Management Responsibilities in accordance with all applicable regulatory requirements, including the Individual Conduct Rules of the Financial Conduct Authority and, where applicable, the Prudential Regulation Authority. Ensure areas for which this role has responsibility are adequately monitored and controlled. Ensure that where responsibilities are delegated, the following safeguards are in place: People are capable of taking on delegated activities, People are informed of the extent and limits of delegated responsibilities, ensuring this has been appropriately documented, Supervise and monitor the people to whom responsibility has been delegated, maintaining a suitable level of understanding of the activity delegated. Fulfilment of PRA/FCA requirements in respect of the Senior Managers and Certification Regime, including ongoing compliance with fitness and propriety obligations. Be open and transparent with all relevant governance committees, including the Board, ensuring they are adequately apprised of all significant matters about which they should be made aware. Accountable for the management of risks inherent in functional area of responsibility and for implementing risk management systems and controls that provide a suitable operational environment to support the delivery of strategic objectives. To ensure the principle of Treating Customers Fairly and related customer outcomes are embedded within the business and adhered to by the functional area of responsibility. The company management reserves the right to add, delete, or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT THE CIGNA GROUP

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.