Global Financial Systems Support Engineer

Swift Transportation; Kuala Lumpur; Hybrid; MYR 50,000 - 73,000; Full time

Job summary

Swift is seeking a technical customer support specialist to assist customers through phone and web-based channels, resolving technical issues and guiding users through solutions. The role requires English fluency and the ability to work US shifts, with a focus on troubleshooting and knowledge sharing.

Ideal candidates have 1–2 years of relevant experience, familiarity with various operating systems, and basic networking concepts.

Qualifications

• 1–2 years of work experience in a technical customer support environment.
• Foundational knowledge in Windows, Unix, or Linux adds value.
• Basic networking concepts (TCP/IP, NAT, routing) helpful.

Responsibilities

• Provide support through phone and web-case to answer inquiries and resolve technical problems.
• Work with customers to determine the root cause of problems.
• Generate knowledge articles to deflect known issues and improve product supportability.
• Update and control the quality of internal training material and procedures.
• Participate in service and product improvement projects and drive deliverables.

Skills

Customer support

Troubleshooting

Communication

Multicultural teamwork

English fluency

Education

Associate degree or equivalent

Tools

Operating Systems

Networking basics

VPN

Firewalls

Job description

Swift is seeking a technical customer support specialist to assist customers through phone and web-based channels, resolving technical issues and guiding users through solutions. The role requires English fluency and the ability to work US shifts, with a focus on troubleshooting and knowledge sharing.

Ideal candidates have 1–2 years of relevant experience, familiarity with various operating systems, and basic networking concepts.