Global Customer Solutions & Customs Coordinator

Hapag-Lloyd Business Services (Malaysia) Sdn. Bhd; Johor Bahru; On-site; MYR 33,000 - 67,000; Full time

Job summary

Hapag-Lloyd AG in Malaysia is seeking a Shipping Customer Solutions & Counter Coordinator to support customer engagement and service delivery. The role covers onboarding, compliance, and documentation handling across OBL and DO processes, with a focus on timely responses and proactive communication.

You will engage in cross-functional collaboration, manage customs activities, and assist Sales to meet service quality commitments while ensuring accurate records and effective issue resolution.

Qualifications

• University degree, Diploma or equivalent.
• Very good command of written and spoken English.
• Working knowledge of MS Office.
• Able to work well with others and follow guidelines.
• Receptive and self-motivated for personal development.

Responsibilities

• Participate in customer-facing meetings and joint visits with Sales to support engagement.
• Handle customer inquiries in the local language and manage escalations.
• Support onboarding of new customers including service setup and tools.
• Manage customs-related activities and ensure compliance with regulations.
• Handle documentation such as OBL issuance, DO processing, and verification.
• Ensure all mandatory document stamping and customs requirements are fulfilled.
• Perform daily payment postings and monitor cash outstanding.
• Maintain records for BL stationery and OBL printing.
• Analyze case statistics to identify improvement opportunities and root causes.
• Participate in cross-functional meetings to resolve operational challenges.
• Identify new customer requirements and propose improvements to management.
• Support Sales on customer commitments and service quality delivery.
• Ensure timely responses to emails and customer communications.
• Maintain blank BL form stationery records for OBL printing at customer premises.
• Process urgent BL amendments when required.
• Demonstrate proactiveness in responding to daily emails and requests.

Skills

English proficiency

MS Office

Teamwork

Education

University degree or diploma

Job description

Hapag-Lloyd AG in Malaysia is seeking a Shipping Customer Solutions & Counter Coordinator to support customer engagement and service delivery. The role covers onboarding, compliance, and documentation handling across OBL and DO processes, with a focus on timely responses and proactive communication.

You will engage in cross-functional collaboration, manage customs activities, and assist Sales to meet service quality commitments while ensuring accurate records and effective issue resolution.