Global Crypto Customer Support Specialist

OKX; Kuala Lumpur; On-site; MYR 44,640 - 61,380; Full time

Benefits offered by this job

Competitive remuneration package

Monthly team building

RM 3,500 training & wellness benefits per annum

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion

Multinational working environment

Job summary

OKX is seeking a Customer Service Specialist to manage and resolve customer inquiries across various channels, while ensuring complete and satisfactory case closure. This role requires a minimum of 2 years’ experience in customer service, particularly in handling complex cases. Ideal candidates possess a Diploma in Finance or Business and are expected to communicate proficiently in English.

You will collaborate with internal teams, maintain knowledge of company products, and contribute to the team’s continuous improvement.

Competitive remuneration and benefits are offered, including comprehensive coverage and development opportunities.

Qualifications

• Minimum 2 years of experience in a customer service role with complex case handling.
• Comfortable using AI tools for case resolution and knowledge retrieval.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Manage and resolve customer inquiries across email, chat, and voice channels.
• Investigate complex cases requiring cross-referencing account data and transaction records.
• Document case details accurately in the CRM.

Skills

Proficient in written and spoken English

Strong interpersonal and communication skills

Ability to manage multiple cases simultaneously

Sound judgment in non-standard situations

Education

Diploma in Finance, Business, or related discipline

Tools

CRM platforms

MS Office

Google Analytics

Job description

OKX is seeking a Customer Service Specialist to manage and resolve customer inquiries across various channels, while ensuring complete and satisfactory case closure. This role requires a minimum of 2 years’ experience in customer service, particularly in handling complex cases. Ideal candidates possess a Diploma in Finance or Business and are expected to communicate proficiently in English.

You will collaborate with internal teams, maintain knowledge of company products, and contribute to the team’s continuous improvement.

Competitive remuneration and benefits are offered, including comprehensive coverage and development opportunities.