Global Client Manager

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 286,415 - 450,081; Full time

Job summary

NTT DATA, Inc. in Malaysia is hiring a Global Client Manager to generate new revenue from high bandwidth IP transit and related services for ISPs and Internet-centric firms, domestically and internationally.

The role focuses on transactional new logo acquisition and requires analysis of technical and commercial terms. You will lead the strategy and customer engagement with GIN, collaborate with Sales Engineering and Operations, travel up to 50%, and occasionally work outside standard hours.

Qualifications

• Bachelor’s Degree in Business, Marketing, Finance or related field preferred.
• Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services.
• Bilingual in English and one APAC language (Bayaksan languages: Bahasa, Chinese, Korean, or Thai) preferred.
• Minimum of 3-5 years of high-tech sales experience, preferably selling to wholesale bandwidth providers.
• Track record of over-achieving sales quotas.

Responsibilities

• Generate incremental new sales consistent with monthly targets.
• Prepare commercial and technical service proposals and ensure proposals are sound.
• Develop and maintain relationships with key executives and stakeholders in prospect and customer organizations.
• Coordinate with international affiliates and cross-functional teams to drive customer experience.

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Position Summary

The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of the customer’s overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

Responsibilities

• Generate incremental new sales consistent with monthly targets
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
• Develop close working relationships with NTT international affiliate companies
• Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco-system team members to drive successful and meaningful customer experience with GIN
• Development of a sales plan consistent with department objectives.
• Track, manage, and report ongoing activity relative to plan
• Flexibility to work outside of standard 8am-5pm local time zone hours.
• Ability to travel up to 50%, or as needed.
• Performs other duties as they may be assigned

Qualification & Required Experience

• Bachelor’s Degree in Business, Marketing, Finance or related field preferred.
• Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services
• Have a good understanding of the respective strengths and weaknesses of such Providers.
• The ideal candidate would be bilingual, proficient in English and one of the following languages: Bahasa, Chinese, Korean, or Thai, to support our APAC customers. This role requires strong communication skills in both languages to effectively engage with our diverse client base.
• Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth.
• A track record of over-achieving sales quotas

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.