Global Billing Specialist

BSI; Kuala Lumpur; On-site; MYR 48,000 - 65,000; Full time

Benefits offered by this job

Flexible working

16 days annual leave

Bank holidays

Group hospitalisation and surgical 보험

Life insurance

Transport allowance

Internet/phone allowance

Maternity leave

Paternity leave

Marriage leave

Bereavement leave

Learning and development

Flexible benefits

Job summary

Global Billing Specialist is a full-time, hybrid role based in Kuala Lumpur within BSI Finance Business Services. You will create and issue accurate customer, intercompany and credit note invoices, ensure compliance with KPIs, SLAs and tax rules, and collaborate with Sales, Operations and Credit & Collections to support cash flow.

You will handle billing portals, resolve disputes, support month-end/year-end processes and drive continuous improvement in Order-to-Cash.

Qualifications

• Minimum 3 years' experience in billing, AR, or finance operations.
• Excellent attention to detail and ability to meet deadlines.
• Strong stakeholder management and cross-team collaboration.

Responsibilities

• Create and issue accurate customer, intercompany and credit note transactions in line with SLAs, billing calendars, compliance requirements and contractual terms.
• Validate billing inputs including contracts, pricing, purchase orders, tax treatment, service evidence and customer billing instructions before invoicing.
• Manage customer billing portals and e-invoicing processes, resolving submission failures, rejections and billing queries within agreed service levels.
• Investigate and resolve billing disputes, working closely with Sales, Operations, Credit Control, Master Data and other stakeholders to prevent recurring issues.
• Maintain accurate billing records, approvals, supporting documentation and audit trails to ensure compliance with internal controls and statutory requirements.
• Support month-end and year-end activities, including billing cut-offs, backlog management, accrual support and revenue/AR substantiation.
• Monitor and manage billing workloads, prioritising high-value and cash-critical items while escalating risks, blockers and compliance concerns as appropriate.
• Contribute to continuous improvement initiatives by identifying process inefficiencies, supporting system enhancements and sharing best practices across the wider Order-to-Cash team.

Skills

Billing expertise

SAP

VAT/GST knowledge

Excel proficiency

Stakeholder management

Attention to detail

Education

Bachelor's degree in Accounting/Finance

Tools

SAP

Job description

Global Billing Specialist

We exist to create positive change for people and the planet. Join us and make a difference too!

About the role

Kuala Lumpur - Hybrid

The Billing Specialist is a full-time, permanent role within BSI Finance Business Services, reporting to the Senior AR Manager/Billing Manager. The role is responsible for the accurate, timely and compliant creation of customer invoices, intercompany invoices and credit notes, ensuring billing activities are completed right first time and in line with agreed KPIs, SLAs and statutory requirements. Working closely with multiple stakeholders across Sales, Operations, Credit & Collections, Finance and Customer Service teams, the Billing Specialist plays a key role in resolving billing queries, minimising disputes and supporting strong cash collection performance. This is a collaborative role requiring excellent attention to detail, strong knowledge of billing processes and compliance requirements, and the ability to build effective working relationships across the business. The position supports wider Order-to-Cash objectives, continuous improvement initiatives, and month-end and year-end financial processes.

Essential requirements:

Strong experience in billing, accounts receivable, finance operations or a similar role.

Excellent attention to detail with the ability to work accurately within agreed deadlines and service levels.

Strong stakeholder management and problem-solving skills, with the ability to collaborate effectively across multiple teams.

Responsibilities:

• Create and issue accurate customer, intercompany and credit note transactions in line with SLAs, billing calendars, compliance requirements and contractual terms.
• Validate billing inputs including contracts, pricing, purchase orders, tax treatment, service evidence and customer billing instructions before invoicing.
• Manage customer billing portals and e-invoicing processes, resolving submission failures, rejections and billing queries within agreed service levels.
• Investigate and resolve billing disputes, working closely with Sales, Operations, Credit Control, Master Data and other stakeholders to prevent recurring issues.
• Maintain accurate billing records, approvals, supporting documentation and audit trails to ensure compliance with internal controls and statutory requirements.
• Support month-end and year-end activities, including billing cut-offs, backlog management, accrual support and revenue/AR substantiation.
• Monitor and manage billing workloads, prioritising high-value and cash-critical items while escalating risks, blockers and compliance concerns as appropriate.
• Contribute to continuous improvement initiatives by identifying process inefficiencies, supporting system enhancements and sharing best practices across the wider Order-to-Cash team.

To be successful in the role, you will have:

• Minimum 3 years' experience in billing, with proven experience managing complex billing cycles and high-volume invoicing activities.
• Strong knowledge of SAP or a similar ERP platform, with the ability to navigate financial systems and process billing transactions accurately.
• Good understanding of contract-to-billing processes, VAT/GST requirements, local tax regulations, statutory invoicing rules, e-billing and invoice portal requirements.
• Advanced attention to detail, analytical thinking and problem-solving skills, with the ability to maintain accuracy under pressure and meet strict deadlines.
• Strong communication and stakeholder management skills, with the ability to work effectively across multiple teams and deliver excellent customer service.
• Proficiency in Microsoft Excel (including pivot tables and formulas), Microsoft Office applications and workplace computer systems.
• Bachelor's degree in Accounting, Finance or a related field, or equivalent relevant experience.
• Ability to work independently while remaining a collaborative team player, demonstrating accountability, resilience, adaptability and a proactive approach to continuous improvement.

Nice to have:

• Experience working within a shared services environment.
• Experience with SAP S/4HANA.
• Proficiency in one or more languages in addition to English.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

• We offer flexible working
• as well as 16 days’ annual leave
• paid sick leave
• bank holidays
• group hospitalisation and surgical insurance
• life insurance
• transport allowance (dependent on role)
• internet and/or phone allowance
• paid maternity leave
• paid paternity leave
• paid marriage leave
• paid bereavement leave
• learning and development opportunities
• and a wide range of flexible benefits that you can tailor to suit your lifestyle.

The guide salary for this role ranges from 48,000.00 to 65,000.00 per year. Your actual pay will be based on factors including your experience and expertise.

We’re building an organisation that meets the challenges of tomorrow. Want to grow with us?

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.

We’re looking for passionate people who want to make a difference in a purpose-led organisation. Together, we can help create a better society and a more sustainable world.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.