Senior Credit Controller

BSI; Kuala Lumpur; Hybrid; MYR 59,000 - 81,000; Full time

Benefits offered by this job

Flexible working

16 days annual leave

Paid sick leave

Bank holidays

Hospitalisation insurance

Life insurance

Transport allowance

Internet allowance

Phone allowance

Maternity leave

Paternity leave

Marriage leave

Bereavement leave

Learning and development opportunities

Flexible benefits

Job summary

BSI is seeking a Senior Credit Controller in Kuala Lumpur for a hybrid role. You will manage customer credit, collections, cash application and accounts receivable to support strong cash flow and working capital.

Work closely with customers and internal stakeholders to ensure timely collection, resolve billing and payment queries, and maintain accurate customer accounts. You will assess creditworthiness, enforce policies, and contribute to continuous improvements in collections and controls.

Qualifications

• Proven ability to reduce overdue debt and improve aged debt performance.
• Strong collections experience and track record of debt recovery.
• Excellent cash reconciliation, allocation and customer account management.
• Sound understanding of credit risk management, policies and compliance.
• Experience preparing aged debt reports and escalating issues.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor customer accounts and aged receivables to ensure timely collection of outstanding balances.
• Follow up overdue invoices and maintain accurate collection records and ageing reports.
• Investigate and resolve billing disputes, payment issues and collection blockers with customers and internal teams.
• Assess customer creditworthiness and support decisions on credit limits and payment terms.
• Reconcile customer accounts, allocate cash receipts and resolve unapplied or unidentified payments.
• Prepare and analyse aged debt reports, highlighting overdue trends, risks and collection performance.
• Ensure compliance with credit control policies, governance requirements and internal controls.
• Support audits, reporting activities and continuous improvement initiatives across collections and accounts receivable processes.

Skills

Credit control

Collections

Accounts receivable

Cash application

Stakeholder management

Attention to detail

Problem solving

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Senior Credit Controller

Kuala Lumpur - Hybrid

About the role

This is a full-time, permanent role responsible for managing customer credit, collections, cash application and accounts receivable activities to support strong cash flow and healthy working capital. The successful candidate will work closely with customers and internal stakeholders to ensure timely collection of outstanding balances, resolve billing and payment queries, and maintain accurate customer accounts. They will play a key role in managing credit risk while ensuring compliance with BSI's credit control policies, governance requirements and internal controls. The ideal candidate will have credit control or accounts receivable experience, strong stakeholder management skills, and excellent attention to detail and problem-solving abilities.

Responsibilities:

• Monitor customer accounts and aged receivables to ensure timely collection of outstanding balances.
• Follow up overdue invoices and maintain accurate collection records and ageing reports.
• Investigate and resolve billing disputes, payment issues and collection blockers with customers and internal teams.
• Assess customer creditworthiness and support decisions on credit limits and payment terms.
• Reconcile customer accounts, allocate cash receipts and resolve unapplied or unidentified payments.
• Prepare and analyse aged debt reports, highlighting overdue trends, risks and collection performance.
• Ensure compliance with credit control policies, governance requirements and internal controls.
• Support audits, reporting activities and continuous improvement initiatives across collections and accounts receivable processes.

To be successful in the role, you will have:

• Proven ability to reduce overdue debt and improve aged debt performance through effective credit control activities.
• Strong collections experience, with a track record of achieving timely and effective debt recovery.
• Excellent attention to detail, ensuring accurate cash reconciliation, allocation and customer account management.
• Sound understanding of credit risk management principles, credit policies and compliance requirements.
• Experience preparing aged debt reports, identifying risks and escalating issues appropriately.
• Strong communication and stakeholder management skills, with the ability to resolve queries and disputes professionally and efficiently.

Nice to have:

• Experience working with financial systems and reporting tools to support debt management and reconciliation activities.

• Demonstrated ability to build positive relationships across finance, sales and customer-facing teams to support effective account resolution.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

• flexible working
• 16 days' annual leave
• paid sick leave
• bank holidays
• group hospitalisation and surgical insurance
• life insurance
• transport allowance (dependent on role)
• internet and/or phone allowance
• paid maternity leave
• paid paternity leave
• paid marriage leave
• paid bereavement leave
• learning and development opportunities
• a wide range of flexible benefits that you can tailor to suit your lifestyle.

The guide salary for this role ranges from 58,500 to 80,600 MYR per year. Your actual pay will be based on factors including your experience and expertise.

We're building an organisation that meets the challenges of tomorrow. Want to grow with us?

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives.

We're focused on our future – and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives – and you'll take pride in what you do.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It's why, at BSI, we're committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.