Global AI Data Quality & Policy Enforcement Lead

TikTok; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

TikTok is seeking an ADSO Quality Policy Quality and Enforcement Lead based in Kuala Lumpur to champion data labeling accuracy and policy-aligned ML model training across global markets.

You will lead end-to-end data operations, establish quality frameworks, and coordinate with global stakeholders, ensuring timely delivery and high-quality outcomes in a dynamic, cross-cultural setting.

Qualifications

• Minimum 5 years of experience in Data operations, Trust & Safety, content moderation, or AI data delivery with global or cross-regional scope.
• Strong understanding of machine learning pipelines, LLMs, and human-in-the-loop data labeling frameworks.
• Exceptional global stakeholder management and ability to drive operational excellence in ambiguous, fast-paced environments.
• Proficiency in data analysis, dashboards, and using performance data for improvements.

Responsibilities

• Direct end-to-end delivery of Ecosystem Key Metrics data operations and quality assurance across regional and multiple markets.
• Develop and translate policy understanding into consistent quality standards for data labeling and enforcement.
• Establish and optimize data labeling guidelines, calibration protocols, and quality assessment procedures for global markets.
• Lead RCA on guideline ambiguities, performance gaps, or high-severity escalations and implement corrective actions.
• Manage resources, workforce planning, and ensure delivery timelines meet targets.
• Coach QA teams to improve performance and ensure high-quality outputs.
• Oversee relationships with global BPO partners and vendor sites to meet productivity and quality targets.
• Collaborate with XFNs to translate insights into improvements for LLMs and ecosystems.

Skills

Data operations

Trust & Safety

Leadership

Data analysis

SQL

Cross-cultural awareness

Tools

Moderation tools

Content management systems

People management systems

Job description

TikTok is seeking an ADSO Quality Policy Quality and Enforcement Lead based in Kuala Lumpur to champion data labeling accuracy and policy-aligned ML model training across global markets.

You will lead end-to-end data operations, establish quality frameworks, and coordinate with global stakeholders, ensuring timely delivery and high-quality outcomes in a dynamic, cross-cultural setting.