General Manager - Vignette Collection Mangala Estate

IHG Hotels & Resorts; Pahang; On-site; MYR 480,000 - 750,000; Full time

Job summary

IHG Hotels & Resorts’ Vignette Collection Mangala Estate Kuantan Resort is seeking a General Manager (Pre-Opening) to own the hotel’s success, drive financial results, inspire people and ensure memorable guest experiences in Gambang, Kuantan.

You will lead a high-performing team, implement service standards and drive revenue strategies, while managing budgets, asset plans and community initiatives. Fluency in English is required for this role.

Qualifications

• Extensive General Manager experience in luxury or lifestyle hotels.
• Proven ability to lead a large team and drive guest satisfaction.
• Strong financial acumen with budgeting and P&L oversight.
• Experience in pre-opening or opening stage is a plus.
• Fluency in English is required.

Responsibilities

• Lead development programmes to engage the team aligned with the hotel service philosophy.
• Establish succession plans and mentor staff to ensure future bench strength.
• Set performance goals and provide mentoring, coaching and feedback to improve performance.
• Oversee HR actions in line with company rules and policies.
• Ensure unforgettable guest experiences and a high-performing team.
• Drive guest satisfaction improvements and ensure brand standards are met.
• Collaborate with stakeholders to maximize revenue and market share.
• Lead capital plans and asset management with owners to maintain market leadership.
• Maintain a safe environment for guests and colleagues and engage with the local community.
• Occasionally serve as manager on duty.

Skills

People leadership

Succession planning

Performance coaching

HR policy understanding

Fluent English

Job description

About the job

Join the iconic Vignette Collection Mangala Estate Kuantan Resort as we embark on an exciting new chapter!

General Manager (Pre-Opening) - Vignette Collection Mangala Estate
Vignette Collection Mangala Estate Kuantan Resort is a distinctive all-villa luxury resort and the first Vignette Collection property in Malaysia. Set within a restored former tin-mining estate in Gambang, Kuantan, the resort is surrounded by lush greenery, tranquil lakes, and rich biodiversity. Its strong focus on sustainability, wellbeing, and sense of place aligns closely with Vignette Collection’s hallmarks of individuality, meaningful stays, and ‘Means for Good’.
Our new General Manager will take full ownership of the hotel’s success, driving financial results, inspiring our people, and ensuring every guest leaves with lasting memories. If you’re ready to lead from the front, this is your moment.

Your day-to-day:

As General Manager, you will ensure unforgettable guest experiences and a high-performing team. While no two days are the same, you will:

People Leadership

• Develop programmes and initiatives to increase team engagement that are aligned with thehotel’sservice philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR related actions in accordance with company rules and policies

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
• Drive improvement in guestsatisfaction goals.
• Collaborate with colleagues and hotel team members to establish andimplement services and programmesthat meet or exceed guest expectations
• Speak to guests – ask for their feedback andbuildrelationships

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
• Analysefinancials to drive revenues, future profitability and maximum return on investment
• Use distribution channels and technology platforms to drive revenue and maximise market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty

What we’re looking for in you:

• Proven General Manager experience, ideally in Luxury & Lifestyle brands would be an advantage.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Strong commercial acumen and a proven track record in driving financial and operational performance, ideally with solid understanding of local markets.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.
• Financial acumen and experience with budgeting, forecasting, and P&L management.
• Expertise across hotel operations, revenue management, and customer and brand service standards.
• Must speak fluent English.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?