GBS APAC Operations Manager

Arbex; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

ARBEX in APAC is seeking a senior GBS leader to manage day-to-day operations, ensure service delivery across the region, and align regional needs with global GBS strategy.

You will drive transformation programs, design target operating models, and collaborate with Global Process Architects and DTS teams to deliver touchless, compliant processes while upholding risk controls and regulatory requirements.

Qualifications

• Exceptional leadership and influencing skills across a global organization to build trust and credibility quickly.
• 10+ years of experience in GBS / Shared Services / BPO environment.
• Strong understanding of end‑to‑end processes (e.g., P2P, O2C, R2R, HR services).
• Capable of leading teams and working in a matrix organization, driving collaboration across businesses and functions with minimum supervision.
• Experience in Program Management (project management certification will be an asset) and proven track of program / projects delivery.
• Innovative capabilities, requiring strategic thinking and foresight, continuous improvement mindset.
• Ability to translate GBS requirements into a business case and create transformation roadmap.

Responsibilities

• Oversee day‑to‑day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards, monitor performance metrics and implement corrective actions where necessary.
• Act as a key interface between global leadership and regional business units, build strong relationships with internal stakeholders across APAC, ensure alignment between regional requirements and global GBS strategy and provide regular updates on performance, risks, and opportunities.
• Ensure compliance with internal policies, controls, and local regulatory requirements, maintain strong risk management and internal control environment.
• Lead/actively participate in transformation initiatives that can include activities such as designing target operating models, developing processes, assessing processes and technology maturity, conducting benchmarking, revising GBS structures, evaluating automation opportunities, implementing ERP or platform solutions, deploying RPA, and related tasks.
• Cooperate with Global Process Architects, Functional Global GBS Leads and DTS teams to design, develop and deliver touchless, best‑in‑class processes.

Skills

Leadership

Global collaboration

Program management

Transformation mindset

Strategic thinking

Stakeholder management

Change management

Job description

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Job responsibilities include:

• Oversee day‑to‑day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards, monitor performance metrics and implement corrective actions where necessary.
• Act as a key interface between global leadership and regional business units, build strong relationships with internal stakeholders across APAC, ensure alignment between regional requirements and global GBS strategy and provide regular updates on performance, risks, and opportunities.
• Ensure compliance with internal policies, controls, and local regulatory requirements, maintain strong risk management and internal control environment.
• Lead/actively participate in transformation initiatives that can include activities such as designing target operating models, developing processes, assessing processes and technology maturity, conducting benchmarking, revising GBS structures, evaluating automation opportunities, implementing ERP or platform solutions, deploying RPA, and related tasks.
• Cooperate with Global Process Architects, Functional Global GBS Leads and DTS teams to design, develop and deliver touchless, best‑in‑class processes.

To succeed in this role, you will need the following qualifications:

• Exceptional leadership and influencing skills across a global organization to build trust and credibility quickly.
• 10+ years of experience in GBS / Shared Services / BPO environment.
• Strong understanding of end‑to‑end processes (e.g., P2P, O2C, R2R, HR services).
• Capable of leading teams and working in a matrix organization, driving collaboration across businesses and functions with minimum supervision.
• Experience in Program Management (project management certification will be an asset) and proven track of program / projects delivery.
• Innovative capabilities, requiring strategic thinking and foresight, continuous improvement mindset.
• Ability to translate GBS requirements into a business case and create transformation roadmap.

Total Benefits

We believe that our employees are our greatest asset, and we’re committed to providing them with the resources they need to be successful. If you’re looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Fine print…

For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompassesthe experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise.

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.

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