Front Office Duty Manager — Lead Guest Experience (On-site)

DoubleTree by Hilton Shah Alam i-City; Shah Alam; On-site; MYR 42,000 - 46,000; Full time

Benefits offered by this job

Additional leave

Dental insurance

Health insurance

Meal provided

Opportunities for promotion

Professional development

Job summary

DoubleTree by Hilton Shah Alam i-City is seeking a Duty Manager to assist the Front Office Manager in overseeing daily operations, ensuring profitability, cost control, and high guest satisfaction. The role coordinates Welcome Desk and Guest Relations, providing leadership at the frontline level and driving service excellence across shifts.

The candidate will lead, train, and evaluate team members, manage VIP arrivals, and ensure smooth check-in/check-out processes while maintaining Hilton

Qualifications

• Proficiency in English, with clear verbal and written communication.
• Strong customer service orientation and guest satisfaction focus.
• Excellent interpersonal and supervisory abilities.
• Solid math skills for billing, logistics and scheduling.
• Strong organizational and leadership capabilities.

Responsibilities

• Communicate directions to team members and monitor performance.
• Interview, train, supervise, evaluate Front Office staff.
• Monitor lobby traffic and manage VIP reservations.
• Oversee check-in/check-out and guest arrival experience.
• Prepare payroll, schedules, and daily/weekly forecasts.
• Resolve guest concerns promptly and maintain service standards.

Skills

English proficiency

Customer service

Interpersonal skills

Mathematical ability

Organizational skills

Job description

DoubleTree by Hilton Shah Alam i-City is seeking a Duty Manager to assist the Front Office Manager in overseeing daily operations, ensuring profitability, cost control, and high guest satisfaction. The role coordinates Welcome Desk and Guest Relations, providing leadership at the frontline level and driving service excellence across shifts.

The candidate will lead, train, and evaluate team members, manage VIP arrivals, and ensure smooth check-in/check-out processes while maintaining Hilton