Front Office Duty Manager - Guest Experience Lead

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking an Entry Level Manager for the Front Office in Kuala Lumpur. The successful candidate will ensure the efficient running of the department, assist in managing day-to-day operations, and address guest complaints and emergencies. Ideal candidates should hold a degree in Hospitality or Tourism Management and have at least 3 years of experience in a similar role in a 5-star hotel. Strong leadership and communication skills are essential.

Qualifications

• Minimum 3 years of experience in a similar role with international 5-star chain hotel.
• Proven ability to lead and manage a team with strong interpersonal and communication skills.
• Excellent skills for handling high-pressure situations and addressing guest complaints.

Responsibilities

• Assist Front Office Manager in managing day-to-day operations of the Front Desk.
• Handle guest complaints and emergencies effectively.
• Provide leadership and support to the Front Office team.

Skills

Leadership

Communication

Organizational skills

Conflict resolution

Time management

Education

Diploma or Bachelor's degree in Hospitality or Tourism Management

Job description

A leading hospitality company is seeking an Entry Level Manager for the Front Office in Kuala Lumpur. The successful candidate will ensure the efficient running of the department, assist in managing day-to-day operations, and address guest complaints and emergencies. Ideal candidates should hold a degree in Hospitality or Tourism Management and have at least 3 years of experience in a similar role in a 5-star hotel. Strong leadership and communication skills are essential.