FRONT OFFICE

THEATRE HOTEL KUCHING; Kuching; On-site; MYR 24,000 - 42,000; Full time

Job summary

THEATRE HOTEL KUCHING is seeking a Front Desk / Guest Services Associate to welcome guests, check in/out, and assist with inquiries in Kuching, Malaysia. You will coordinate with housekeeping and other departments to ensure smooth operations and guest satisfaction.

Responsibilities include handling reservations, processing payments, and providing local recommendations while maintaining a clean and organized front desk area. Proficiency with the PMS is required.

Responsibilities

• Greeting guests upon arrival and departure with warmth and professionalism
• Checking in and out efficiently, processing guest information and payments
• Responding to guest inquiries about facilities, attractions, and services
• Managing room reservations and coordinating with housekeeping
• Handling guest complaints with empathy and resolution-focused approach
• Processing payments, cash handling, and maintaining financial accuracy
• Maintaining front desk and public area cleanliness and organization
• Co-ordinating with housekeeping, maintenance, and other departments
• Providing local recommendations and arranging services like transportation and dining
• Operating the hotel property management system accurately

Job description

Greeting guests upon arrival and departure with warmth and professionalism, ensuring a welcoming atmosphere

Conducting efficient check-in and check-out procedures, accurately processing guest information and payment details

Responding to guest inquiries and requests promptly, providing information about hotel facilities, local attractions, and services

Managing room reservations, maintaining accurate booking records, and communicating with housekeeping and other departments

Handling guest complaints and concerns with empathy and resolution-focused approaches, escalating issues when necessary

Processing payments, managing the cash register, and maintaining financial accuracy and security protocols

Maintaining cleanliness and organisation of the front desk area and public spaces

Co-ordinating with housekeeping, maintenance, and other departments to ensure smooth hotel operations

Providing local recommendations and arranging services such as transportation, dining reservations, and activity bookings

Operating the hotel property management system and other relevant technology platforms accurately and efficiently