Front Desk & Guest Experience Associate

Ricebowl; Ipoh; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Discounts on hotel stays

Career development opportunities

Collaborative team culture

Job summary

Legacy Hotel in Ipoh Perak is seeking a friendly Hotel Front Desk / Receptionist to welcome guests and manage the heart of the property. This full-time role offers an opportunity to grow in hospitality while delivering memorable experiences from check-in to check-out.

As the first point of contact, you will handle guest questions, assist with reservations, and collaborate with other departments to ensure seamless service.

Qualifications

• Greet and assist guests in a friendly, professional manner.
• Handle check-ins and check-outs efficiently.
• Respond to guest inquiries and provide information on facilities and local attractions.
• Assist with room reservations and front desk tasks.
• Liaise with other departments to ensure seamless guest experiences.

Responsibilities

• Greet guests and manage reception desk with professionalism.
• Process guest check-ins and check-outs smoothly.
• Address guest inquiries and offer local recommendations.
• Coordinate with housekeeping, reservations and other departments to ensure guest satisfaction.

Skills

Customer service

Communication

English proficiency

Local language

Job description

Legacy Hotel in Ipoh Perak is seeking a friendly Hotel Front Desk / Receptionist to welcome guests and manage the heart of the property. This full-time role offers an opportunity to grow in hospitality while delivering memorable experiences from check-in to check-out.

As the first point of contact, you will handle guest questions, assist with reservations, and collaborate with other departments to ensure seamless service.