Freight Coordinator, Mandarin + English

Spreetail; Kuala Lumpur; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading ecommerce logistics firm in Kuala Lumpur is seeking a proactive Transportation Operations Specialist. This role involves managing container movements, ensuring on-time delivery, and maintaining carrier relationships. Candidates should have 3–5 years of international freight forwarding experience and be fluent in Mandarin and English. This position is remote-friendly, requiring a suitable home office setup.

Qualifications

• 3–5 years of experience in international transportation or freight forwarding.
• Strong ability to coordinate across carriers and warehouses.
• Skilled in using EDI systems and other logistics tools.

Responsibilities

• Serve as the primary transportation liaison for brand partners.
• Establish and maintain communication channels with carriers.
• Monitor and resolve container, booking, and delivery exceptions.
• Manage carrier relationships and track performance.
• Collaborate with cross-functional teams to resolve shipping issues.

Skills

Fluency in Mandarin

Fluency in English

International freight forwarding experience

Strong communication skills

Negotiation skills

Tools

EDI systems

Carrier portals

Shipment visibility tools

Job description

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Spreetail is seeking a proactive Transportation Operations Specialist to serve as the primary liaison between our brand partners and global transportation network. You’ll manage container movements from ocean to dray delivery, ensuring on-time, cost-efficient performance. This role drives process consistency through SOPs, rapid exception resolution, and strong communication with carriers, dray providers, and warehouses. You’ll verify documentation, negotiate carrier rates, and partner cross-functionally to resolve delivery issues. Fluency in Mandarin and English and 3–5 years of international freight forwarding experience (Trans-Pacific preferred) are required. Your impact will be measured through On-Time Delivery, Carrier Performance, Exception Resolution, and Brand Satisfaction.

Responsibilities

• Serve as the primary transportation liaison for brand partners, coordinating ocean, port, and dray operations to ensure on-time, accurate delivery performance.
• Establish and maintain SOPs, escalation paths, and communication channels with origin partners and carriers to drive process consistency and accountability.
• Monitor and resolve container, booking, and delivery exceptions proactively to reduce cycle times and minimize accessorial costs.
• Manage carrier relationships — negotiating rates, tracking performance, and identifying opportunities to improve service levels and reduce costs.
• Collaborate cross-functionally with Account Management, Customer Service, and Warehouse Operations to resolve shipping issues and support continuous improvement across the transportation network.

How you will achieve success

• Bilingual proficiency in Mandarin and English, both written and verbal.
• 3–5 years of experience in international transportation or freight forwarding, with Trans-Pacific trade lane experience preferred.
• Strong ability to coordinate across carriers, dray providers, and warehouses to ensure smooth freight movement.
• Skilled in using EDI systems, carrier portals, and shipment visibility tools to manage and track logistics operations.
• Demonstrated bias for action, with a focus on execution, proactive communication, and problem-solving.

This is a remote position and requires candidates to have an available work-from-home setup.

Remote/work setup

• Desktop/Laptop system requirements: 4th generation or higher, at least Intel i3 or equivalent processor; at least 4GB RAM;
• Windows 10 and above or MAC OSX operating system;
• You are required to provide your own dual monitors;
• A strong and stable internet connection (DSL, cable or fiber with 10 Mbps plan or higher for primary connection);
• PC Headset;
• A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [e-mail] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.