Freelance Self-Service Onboarding Specialist

Meridial; Malaysia; On-site; MYR 28,213 - 40,182; Part time

Job summary

Meridial is seeking a Self Service Implementation Specialist to support clients during onboarding by providing guidance as they navigate the platform. This role entails responding promptly to inquiries and ensuring a smooth onboarding experience.

The ideal candidate will demonstrate experience in client support, strong communication abilities, and familiarity with operational tools such as Jira and Salesforce. This freelance position requires 40-50 hours of work per week, paying $6 per hour.

Qualifications

• Experience in client support or project coordination roles.
• Ability to deliver reliable service in a high-volume support environment.
• Strong communication skills to provide clear guidance under pressure.

Responsibilities

• Support onboarding of clients to the platform.
• Provide timely and high-quality responses to client inquiries.
• Guide clients through onboarding, identifying blockers and risks.

Skills

Client support

Project coordination

Cross-functional collaboration

Strong communication

Operational tools (Jira, Salesforce, Google Workspace)

Tools

Jira

Salesforce

Google Workspace

Job description

Meridial is seeking a Self Service Implementation Specialist to support clients during onboarding by providing guidance as they navigate the platform. This role entails responding promptly to inquiries and ensuring a smooth onboarding experience.

The ideal candidate will demonstrate experience in client support, strong communication abilities, and familiarity with operational tools such as Jira and Salesforce. This freelance position requires 40-50 hours of work per week, paying $6 per hour.