Fraud Ops Analyst Intermediate

Citigroup; Kuala Lumpur; Hybrid; MYR 90,000 - 130,000; Full time

Job summary

The Citi team in Kuala Lumpur is seeking an experienced Officer, Fraud Ops Intermediate Analyst to join our Hybrid work model. This senior role contributes to fraud management policies and loss prevention by applying risk/reward balanced decision-making and analytical rigor.

You will analyze fraud trends, perform data validation, provide guidance to portfolio teams, and help strengthen controls while upholding Citi's commitment to integrity, compliance, and client protection.

Qualifications

• 5-7 years of experience in a related role.
• Bachelor’s degree/University degree or equivalent experience.
• Shift work required.

Responsibilities

• Provide professional analytical expertise relating to fraud prevention and loss control.
• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns.
• Perform complex data validation independently and make recommendations to portfolio managers based on data availability and analysis.
• Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• Provide informal guidance or on-the-job training to new team members as needed.
• Ensure quality and timeliness of services provided, to support own team and closely related teams.
• Appropriately assess risk when business decisions are made, upholding Citi's reputation and safeguarding clients and assets.

Skills

Fraud analysis

Data analysis

Risk assessment

Communication

Education

Bachelor’s degree or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

We’re currently looking for a high caliber professional to join our team as Officer, Fraud Ops Intermediate Analyst - C11 - Hybrid (Internal Job Title: Fraud Operations- C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Provide professional analytical expertise relating to fraud prevention and loss control
• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns
• Perform complex data validation independently and make recommondations to portfolio manages based on data availability and analysisResolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement efforts
• Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices
• Provide informal guidance or on the job training to new team members as needed
• Ensure quality and timeliness of services provided, to support own team and closely related teams
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5 -7 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience
• a
• Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Required to work in shift environment

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

https://jobs.citi.com/dei