Fraud Ops Analyst 2 - Risk & Control

Citi; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Telehealth options

Paid parental leave

Learning & development resources

Work-life balance programs

Job summary

Citi in Kuala Lumpur, Malaysia, is seeking an experienced Fraud Ops Analyst 2 to support fraud management policies within the Operations - Services group.

You will analyze fraud trends, validate data, and produce MIS to aid management decisions, while driving loss reduction through risk-aware analysis. This hybrid role offers Malaysia-based flexibility and growth opportunities.

Qualifications

• 3–5 years of experience in a related fraud/ops role.
• Strong written and verbal communication abilities.
• Ability to remain unbiased in a diverse environment.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Analyze fraud trends and conduct investigations into losses to identify patterns.
• Perform data validation to support fraud management personnel.
• Develop and produce MIS analyses to support business strategy.
• Suggest improvements for fraud prevention and loss control.
• Provide guidance to cross-functional teams on process improvements.
• Monitor processes and data, identify policy gaps, and propose changes.
• Interpret data to inform risk assessments and policy adherence.
• Escalate and report control issues with transparency and integrity.

Skills

Analytical skills

Communication skills

Unbiased decision making

Education

Bachelor's degree

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

We’re currently looking for a high caliber professional to join our team as Officer, Fraud Ops Analyst 2 - Risk & Control - C10 - Hybrid (Internal Job Title: Fraud Operations- C10) based in Kuala Lumpur, Malaysia.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3 -5 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Bachelor’s degree/University degree or equivalent experience
• Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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