Fraud Operations Lead - Data & Analytics

Youtrip; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

YouTrip in Malaysia is seeking a Fraud Operations Senior Associate to safeguard users from card fraud and scams. You will lead investigations, monitor alerts, and drive data-driven improvements across fraud detection systems.

With 7+ years in fraud detection and 5+ years in payments, you will mentor a team of analysts, collaborate with Compliance, Customer Service, and Product, and ensure compliance with industry regulations and card scheme rules.

Qualifications

• 7+ years of experience in fraud detection and prevention, with at least 5 years in the payments space and card fraud-related role.
• Strong analytical mindset with attention to detail and data-driven problem solving.
• Experience leading and mentoring a team of analysts and collaborating with Compliance, Customer Service, and Product.

Responsibilities

• Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
• Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
• Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
• Conduct investigations into suspicious activities and escalated fraud cases
• Evaluate and identify gaps in current systems and processes, using data-driven insights to propose and implement operational enhancements
• Develop and implement strategies based on investigative findings to prevent future incidents
• Collaborate with cross-functional teams, including Compliance, Customer Service, and Product to address fraud risks effectively
• Ensure all fraud-related activities comply with relevant payment regulations and card scheme rules

Skills

Fraud investigations

Data analytics

Leadership and mentoring

Payments domain

Regulatory/compliance awareness

Tableau / data visualization

Tools

Visa Risk Manager

MasterCard Decision Intelligence

Tableau

Excel

Job description

YouTrip in Malaysia is seeking a Fraud Operations Senior Associate to safeguard users from card fraud and scams. You will lead investigations, monitor alerts, and drive data-driven improvements across fraud detection systems.

With 7+ years in fraud detection and 5+ years in payments, you will mentor a team of analysts, collaborate with Compliance, Customer Service, and Product, and ensure compliance with industry regulations and card scheme rules.