Fraud Management & Governance Manager

MBSB Bank Berhad; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

MBSB Bank Berhad in Malaysia seeks a Senior Fraud Risk Manager to act as SME for fraud risk across Transaction Banking and Corporate Internet Banking (CIB) channels. You will lead monitoring, investigations and remediation of suspicious activity to protect customers and assets.

Responsibilities include developing and maintaining fraud risk frameworks, conducting risk assessments for new products, tuning detection rules, and ensuring compliance with BNM, RMiT and PayNet standards while

Qualifications

• Degree in Banking/Finance/Business or Risk Management; diploma with 10+ years experience considered.
• Minimum 7 years' experience in Fraud Risk Management or related functions in banking/financial services.

Responsibilities

• Act as SME for fraud risk management across Transaction Banking and Corporate Internet Banking (CIB) channels.
• Manage fraud monitoring activities to detect and mitigate suspicious activity.
• Develop and enhance fraud risk management frameworks, policies, procedures, operational guidelines and SOPs.
• Conduct fraud risk assessments for existing and new products, services and initiatives, and suggest controls.
• Tune and optimize fraud monitoring systems, including rules, thresholds and monitoring scenarios.
• Perform ongoing account and transaction monitoring for unusual patterns and trends.
• Ensure compliance with regulatory requirements including BNM policy, RMiT, PayNet and other standards.
• Review fraud alerts, suspicious activities and cases, and recommend mitigation actions.
• Collaborate with business, operations, technology and risk to implement controls and remediation.
• Prepare management reporting, fraud trend analysis and risk insights.

Skills

Fraud risk management

Fraud monitoring

Risk analysis

Education

Bachelor's degree in Banking, Finance, Business, Risk Management or related discipline

Diploma with 10+ years relevant experience

Job description

• Serve as the Subject Matter Expert (SME) for fraud risk management relating to Transaction Banking and Corporate Internet Banking (CIB) channels.
• Manage fraud monitoring activities for Corporate Internet Banking platforms and customer accounts to identify, investigate and mitigate suspicious or fraudulent activities.
• Establish, review and enhance fraud risk management frameworks, policies, procedures, operational guidelines and SOPs to ensure effective fraud prevention and detection controls.
• Conduct fraud risk assessments on existing and new Transaction Banking products, services and initiatives, and recommend appropriate control measures.
• Manage and optimize fraud monitoring systems, including the design, review and finetuning of fraud detection rules, parameters, thresholds and monitoring scenarios to strengthen fraud prevention capabilities.
• Perform ongoing account and transaction monitoring to identify unusual patterns, emerging fraud trends and potential fraud risks.
• Ensure compliance with applicable regulatory requirements, including BNM policy documents, RMiT, PayNet requirements and other relevant regulatory and industry standards.
• Review fraud alerts, suspicious activities and fraud cases in a timely manner, and recommend appropriate mitigation actions to minimize fraud losses.
• Collaborate with business, operations, technology and risk stakeholders to implement fraud control enhancements and remediation measures.
• Prepare management reporting, fraud trend analysis and risk insights to support informed decision-making.

Qualifications

• Degree in Banking, Finance, Business, Risk Management or related discipline. Diploma holders with more than 10 years relevant experience will be considered.
• Minimum 7 years' experience in Fraud Risk Management, Fraud Monitoring, Financial Crime, Fraud Investigation or related functions within the banking or financial services industry.

Experience

• Experience in Transaction Banking, Corporate Internet Banking, Digital Banking Fraud or Payment Fraud Risk Management will be an added advantage.
• Hands-on experience in fraud monitoring systems, including fraud rule development, parameter setting, threshold tuning and alert optimisation.
• Proven experience in developing and maintaining fraud management frameworks, policies, SOPs and governance standards.
• Sound knowledge of BNM regulatory requirements, RMiT, PayNet rules and industry best practices relating to fraud risk management and fraud monitoring.
• Strong analytical, investigative and problem-solving skills with the ability to identify control gaps and recommend practical solutions.
• Self-driven and able to work independently with minimal supervision while effectively managing multiple priorities.