Food & Beverage Associate

Shangri-La Group; West Coast Division; On-site; MYR 20,000 - 29,000; Full time

Job summary

Shangri-La Rasa Ria in Kota Kinabalu is seeking a passionate Food & Beverage Associate to deliver warm, memorable service and uphold the hotel’s dining standards.

You will welcome guests, take orders, coordinate with kitchen and bar teams, and assist with cashiering, cleanliness, and safety compliance.

Fresh graduates welcome; Malaysian applicants preferred. Basic English required; additional languages a plus. Shifts include weekends and public holidays.

Qualifications

• SPM or equivalent qualification.
• Basic English proficiency.
• Fresh graduates encouraged to apply.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome and escort guests in a warm and professional manner.
• Provide excellent food and beverage service according to restaurant standards.
• Take guests’ orders accurately, provide menu recommendations, and upsell.
• Prepare the restaurant before service (mise en place) and maintain cleanliness.
• Ensure tables are properly set and cleared according to service standards.
• Coordinate effectively with the kitchen and bar teams to ensure smooth operations.
• Handle guest enquiries and resolve concerns professionally, escalating issues when necessary.
• Follow food safety, hygiene, and workplace safety standards at all times.
• Assist with cashiering duties, opening and closing procedures, and inventory tasks when required.

Skills

Excellent communication

Interpersonal skills

Team player

Positive attitude

Education

SPM or equivalent

Job description

Find your Shangri-La at Shangri-La Rasa Ria, Kota Kinabalu. We do not merely work—we weave joy and wonder into the everyday. We invest deeply in our people, supporting them as they pursue their passions while creating moments of joy for our guests, all wrapped in the care of our growing Shangri-La family.

At Shangri-La Rasa Ria, Kota Kinabalu, we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities, career advancement pathways, and a supportive work environment that feels like family. Our commitment to honour, respect, and inclusivity ensures every colleague feels valued and empowered to thrive.

As a preferred employer, we provide competitive work benefits, equal opportunities, and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives, we ensure every team member is set up for success and acknowledged for their contributions.

Nestled along the stunning coastline of Sabah, our resort offers more than just a workplace. With 494 guest rooms, a 64-acre nature reserve—the Rasa Ria Reserve—home to wildlife like long-tailed macaques and slow lorises, and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site), we inspire a deep connection and joy to nature, purpose, and community.

Joining Shangri-La Rasa Ria is more than a career move—it’s an opportunity to be part of a legacy of excellence, sustainability, and heartfelt hospitality. Together, we strive to create unforgettable moments of joy for our guests and joy of growth for our people.

We're looking for a passionate Food & Beverage Associate to be part of our Food & Beverage Division, delivering exceptional service and memorable dining experiences to our guests.

Job Summary

• Welcome and escort guests in a warm and professional manner.
• Provide excellent food and beverage service according to restaurant standards.
• Take guests’ orders accurately, provide menu recommendations, and perform upselling to enhance the dining experience.
• Prepare the restaurant before service (mise en place) and maintain cleanliness throughout operations.
• Ensure tables are properly set and cleared according to service standards.
• Coordinate effectively with the kitchen and bar teams to ensure smooth operations.
• Handle guest enquiries and resolve concerns professionally, escalating issues when necessary.
• Follow food safety, hygiene, and workplace safety standards at all times.
• Assist with cashiering duties, opening and closing procedures, and inventory tasks when required.

Requirement

• Minimum SPM or equivalent qualification.
• Previous experience in a restaurant, hotel, or hospitality environment is an advantage.
• Fresh graduates with a positive attitude are encouraged to apply.
• Excellent communication and interpersonal skills.
• Passion for delivering outstanding guest service.
• Positive attitude, well-groomed, and presentable appearance.
• Able to work in a fast-paced environment and handle pressure effectively.
• Willing to work shifts, weekends, and public holidays.
• Strong team player with a sense of responsibility.
• Basic English proficiency is required; additional languages such as Japanese, Mandarin, or Korean are an advantage.
• Due to local immigration policies, only Malaysian will be considered.