Fleet Operations Branch Officer

Mayflower; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider is seeking a Fleet Operation Branch Officer to manage daily car rental and leasing operations in Sepang. Responsibilities include ensuring smooth vehicle check-in/out, delivering excellent customer service, and maintaining compliance with safety standards. The ideal candidate will have a minimum SPM/O Level qualification, a valid Class D driving license, and at least 3 years of relevant experience. This role demands strong communication skills and a customer-focused approach.

Qualifications

• Minimum SPM / 'O' Level qualification in any field.
• Valid Class D driving licence with a clean driving record.
• 3 years of relevant experience in Fleet Operations/Management.

Responsibilities

• Manage daily vehicle check-in and check-out processes.
• Deliver high-quality customer service.
• Ensure compliance with safety standards.

Skills

Communication skills

Customer service orientation

Vehicle maintenance knowledge

Interpersonal skills

Education

SPM / 'O' Level qualification

Tools

MS Office

Job description

The Fleet Operation Branch Officer supports daily car rental & leasing operations, ensuring smooth vehicle check-in/out, maintenance coordination, and inter-branch transfers. The role focuses on timely vehicle availability, customer service excellence, safety compliance, and overall branch efficiency.

Job Description

Fleet & Operations Management

• Manage daily vehicle availability, check-out, and return processes.
• Handle vehicle check-in/check-out activities at the branch.
• Maintain an accurate and updated daily vehicle inventory list.
• Arrange and coordinate vehicle inspections, including scheduling appointments and dispatching vehicles for inspection.
• Coordinate repairs or arrange replacements for damaged vehicles.
• Liaise with workshops for regular maintenance and repairs.

Customer Service & Relationship Management

• Deliver consistent, high-quality customer service across all touchpoints.
• Assist customers in selecting suitable vehicles based on their needs and preferences.
• Handle escalated customer issues with professionalism and efficiency.
• Support clients referred from HQ or other branches.
• Build and maintain strong business relationships with customers.

Logistics & Roadside Support

• Collect and deliver vehicles to/from KLIA1, KLIA2, KL, and other branches as required.
• Be on standby to provide roadside assistance and support in nearby areas.

Compliance & Safety

• Ensure vehicles are well-maintained and in excellent condition before customer check-out.
• Comply with company policies, airport authority requirements, and local regulations.
• Promote a safe work environment by enforcing safety standards for staff and customers.

Administrative & Coordination

• Prepare billing documents and ensure timely payment collection.
• Collaborate with the supervisor to improve operational efficiency.
• Perform other ad hoc duties as assigned.

Qualifications & Requirements

• Minimum SPM / “O” Level qualification in any field.
• Valid Class D driving licence with a clean driving record (must possess own transport).
• At least 3 years of relevant working experience in Fleet Operations/ Management, preferably in the Car Rental & Leasing or Automotive industry.
• Strong communication and interpersonal skills.
• Customer-focused with a professional and service-oriented attitude.
• Basic knowledge of vehicle maintenance and inspection processes.
• Physically fit and able to perform outdoor/on-ground tasks.
• Proficient in using MS Office applications.
• Willing to work shifts, weekends, and public holidays as required. (on rotation or as required)
• Location: KLIA T1, Sepang.