FL Customer Service Support [FLO FLC]

Maersk; Malaysia; In loco; MYR 33.000 - 67.000; Tempo pieno

Descrizione del lavoro

Maersk Malaysia is seeking a Customer Service Assistant to support day-to-day tasks, data entry, and liaise with internal and external parties, ensuring timely responses to customer queries.

The role includes handling outbound and inbound documentation, updating trackers, and coordinating with operations to meet customer needs while maintaining accurate records.

Competenze

• Daily data entry and record keeping.
• Liaise with internal and external parties to resolve queries.
• Support customer service tasks including order tracking.

Mansioni

• Maintain accurate inbound/outbound tally sheet and local charges invoice.
• Update tracking files and create orders via system.
• Prepare import documents and release containers for inbound shipments.
• Coordinate with operations to meet customer needs efficiently.

Strumenti

HJ

Kober

WMS

Descrizione del lavoro

Typical Titles

• Customer Service Support


• Customer Service Assistant


• Customer Service Coordinator


• Customer Service Clerk

Assist customer service on day-to-day task, data entry, liaise with internal and external party, key in job tracker. Support role for Customer Service, includes liasing with customers on delivery of goods and answering customer queries.

Key Responsibilities

• Documentation: Maintain accurate records of daily inbound and outbound tally sheet, pick slip and local charges invoice.


• Collaboration: Work closely with operation team and any other related stakeholders to ensure customer needs are met efficiently.


• Specifically:
  
  
  
  • OUTBOUND - Receive PICK SLIP, update in tracking file, Create order via HJ, Updated pick slip, Return pick slip / Shipped order via Kober
  
  
  • INBOUND - Prepare Import Document/tally sheet, Tracking Update, Release container and local charges payment Book Truck, Request customs document & permit - check CIPL, Prepare & print CIPL, gate pass, customs document & permit Scan bar code for each item number per SKU level for WMS receiving
  
  
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.