FinTech Customer Support Specialist

Agensi Pekerjaan XGiants Consulting Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Jora Malaysia is seeking a seasoned Customer Support specialist with 3+ years in complex support environments, ideally in fintech, payments, banking, or compliance. You will manage email, phone, and chat inquiries, following SOPs with accuracy and clarity.

You must handle high ticket volumes, learn new financial products quickly, and work independently with minimal supervision. Willingness to work 6 days a week, including one weekend day, is required.

Qualifications

• 3+ years of experience in complex customer support environments.
• Experience in fintech, payments, banking, or compliance preferred.
• Ability to manage complex workflows and follow SOPs accurately.
• Excellent written communication with clear articulation of issues.
• Strong analytical and critical-thinking skills.
• Ability to work independently with minimal supervision.
• Willingness to work 6 days a week including one weekend day.
• Ability to manage high ticket volumes with accuracy.
• Basic understanding of fintech concepts.
• Strong reading comprehension to follow lengthy SOPs.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Investigate issues, identify root causes, and propose solutions.
• Follow detailed SOPs and maintain high accuracy.
• Handle high ticket volumes with attention to detail.
• Learn quickly and adapt to new financial products.

Skills

Customer support

Communication skills

Analytical thinking

Independent work

Tools

Zendesk

Job description

Jora Malaysia is seeking a seasoned Customer Support specialist with 3+ years in complex support environments, ideally in fintech, payments, banking, or compliance. You will manage email, phone, and chat inquiries, following SOPs with accuracy and clarity.

You must handle high ticket volumes, learn new financial products quickly, and work independently with minimal supervision. Willingness to work 6 days a week, including one weekend day, is required.