Field Support Associate

S&P Global; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Job summary

S&P Global Energy is seeking a Field Support Associate to help business users optimize CRM systems and digital tools across our global teams. You will manage CRM tickets, oversee data flows, and deliver user training to boost adoption and system performance.

Working within an Agile framework, you will collaborate with stakeholders to align technology solutions with business objectives and drive operational efficiency across Salesforce, ZoomInfo, Quip, and LinkedIn Sales Nav.

Qualifications

• Experience supporting enterprise CRM platforms (Salesforce, HubSpot, or Microsoft Dynamics) and business applications
• Strong understanding of CRM systems, data management, and integration processes within SaaS environments
• Proven analytical and problem-solving skills with ability to investigate and resolve complex technical issues
• Excellent communication skills with demonstrated ability to collaborate effectively across global teams and stakeholders
• Strong organizational and time-management capabilities with experience handling multiple responsibilities simultaneously

Responsibilities

• Support business teams by ensuring CRM and digital systems effectively meet daily operational and evolving business needs
• Manage and resolve support tickets for CRM platforms (such as Salesforce, ZoomInfo, Quip) including troubleshooting and escalation coordination
• Maintain system integrations and oversee data flows to ensure accuracy, consistency, and reliability across connected applications
• Provide platform administration, user support, and operational maintenance to maximize system performance and user adoption
• Develop training materials, documentation, and knowledge articles while delivering user training to drive technology adoption
• Collaborate with cross-functional teams to align technology solutions with business objectives and identify process improvement opportunities

Skills

CRM platforms

Data integration

Analytical skills

Communication

Time management

Tools

Salesforce

HubSpot

Microsoft Dynamics

ZoomInfo

Quip

LinkedIn Sales Navigator

Job description

The Team

Our team supports business users leveraging CRM systems and digital tools within S&P Global Energy to attract new clients and retain existing customers. We work within an Agile framework to deliver strategic initiatives across platforms including Salesforce, ZoomInfo, Quip, and LinkedIn Sales Nav, while collaborating closely with stakeholders to drive operational efficiency and ensure systems align with evolving business needs.

About The Role

Grade Level (for internal use):

09

The Role: Field Support Associate

The Team

Our team supports business users leveraging CRM systems and digital tools within S&P Global Energy to attract new clients and retain existing customers. We work within an Agile framework to deliver strategic initiatives across platforms including Salesforce, ZoomInfo, Quip, and LinkedIn Sales Nav, while collaborating closely with stakeholders to drive operational efficiency and ensure systems align with evolving business needs.

Responsibilities And Impact

• Support business teams by ensuring CRM and digital systems effectively meet daily operational and evolving business needs
• Manage and resolve support tickets for CRM platforms (such as Salesforce, ZoomInfo, Quip) including troubleshooting and escalation coordination
• Maintain system integrations and oversee data flows to ensure accuracy, consistency, and reliability across connected applications
• Provide platform administration, user support, and operational maintenance to maximize system performance and user adoption
• Develop training materials, documentation, and knowledge articles while delivering user training to drive technology adoption
• Collaborate with cross-functional teams to align technology solutions with business objectives and identify process improvement opportunities

What We're Looking For

Basic Required Qualifications

• Experience supporting enterprise CRM platforms (such as Salesforce, HubSpot, or Microsoft Dynamics) and business applications
• Strong understanding of CRM systems, data management, and integration processes within SaaS environments
• Proven analytical and problem-solving skills with ability to investigate and resolve complex technical issues
• Excellent communication skills with demonstrated ability to collaborate effectively across global teams and stakeholders
• Strong organizational and time-management capabilities with experience handling multiple responsibilities simultaneously

Additional Preferred Qualifications

• CRM certification (such as Salesforce Administrator, HubSpot, or Microsoft Dynamics certifications)
• Experience working within Agile methodologies and project management frameworks
• Knowledge of data governance practices and data quality management processes
• Experience supporting integrated technology ecosystems and enterprise SaaS platform administration

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only:

Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)