Field Service Engineer | Petaling Jaya, Malaysia

Hitachi Energy; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Medical coverage (dental/optical)

EPF contributions

Insurance package (Life/Personal/Accid

Leave programs

Learning and career development

Job summary

Hitachi Energy Ltd. is seeking a Field Service Engineer to deliver high-quality field services, serving as a trusted technical advisor to customers across utilities, renewable energy, and industrial sectors.

This role involves extensive travel (60-70%), on-site installation, commissioning, testing, and maintenance, plus remote support, detailed reporting, and mentoring junior engineers. You will build strong customer relationships, identify optimization opportunities, and ensure compliance with

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• 5-8 years of field service, commissioning, maintenance, or power systems experience.
• Experience with transformers, switchgear, substations, protection relays, and HV equipment.
• Strong troubleshooting in live customer environments.
• Excellent communication and customer engagement skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Deliver field service including installation, commissioning, testing, maintenance and repairs.
• Provide on-site and remote technical support to customers.
• Interface with customers during visits, outages, and troubleshooting.
• Develop customer relationships through professional communication.
• Analyze performance and suggest maintenance/upgrades for asset reliability.
• Identify opportunities for service, parts, and lifecycle enhancements.
• Prepare technical reports and service recommendations.
• Lead or support site activities and supervise subcontractors when needed.
• Ensure compliance with safety, quality, and environmental requirements.
• Mentor junior engineers and share lessons learned.
• Travel 60-70% as required.

Skills

Customer relationship building

Communication skills

Troubleshooting in live environments

English proficiency

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Transformers

Switchgear

Substations

Protection relays

SCADA systems

IEC standards

HV equipment

Job description

As a Field Service Engineer, you will be responsible for delivering high-quality field services while acting as a trusted technical advisor to customers. This role goes beyond technical execution and requires someone who can build customer relationships, understand operational challenges, recommend solutions, and identify opportunities that create value for customers and the business.

You will work closely with customers, project teams, and sales colleagues to deliver safe, reliable, and innovative service solutions across Hitachi Energy's installed base while helping to drive customer satisfaction and long-term business growth.

This position involves extensive travel and direct customer interaction across multiple industries including utilities, power generation, renewable energy, data centers, transportation, and industrial customers.

How You'll Make an Impact

• Execute field service activities including installation, commissioning, testing, maintenance, troubleshooting, repair, retrofit, and modernization of power and energy systems.
• Provide on-site and remote technical support to customers, ensuring timely resolution of technical issues and minimizing equipment downtime.
• Serve as the primary technical interface with customers during service visits, outages, commissioning activities, and troubleshooting assignments.
• Develop strong customer relationships through professional communication, responsiveness, and technical expertise.
• Analyze equipment performance and recommend maintenance strategies, upgrades, and improvement opportunities that enhance asset reliability and lifecycle value.
• Identify customer challenges and collaborate with sales and service teams to develop technical solutions that address customer needs.
• Support business growth by recognizing and communicating potential service, upgrade, spare parts, modernization, and lifecycle management opportunities.
• Prepare detailed technical reports, root-cause analysis findings, and service recommendations.
• Lead or support site activities, including supervision of subcontractors and coordination of customer representatives.
• Ensure all activities are executed in compliance with Hitachi Energy safety, quality, and environmental requirements.
• Mentor and support junior engineers and trainees in developing technical and customer management skills.
• Actively contribute to continuous improvement initiatives and share lessons learned across the organization.
• Travel extensively (approximately 60-70%) based on customer and business requirements.

Your Background

• Bachelor's Degree in Electrical Engineering, Electrical & Electronic Engineering, Power Engineering, or a related discipline.
• Minimum 5-8 years of experience in field service, commissioning, maintenance, testing, or power systems engineering.
• Experience working with transformers, switchgear, substations, protection systems, high-voltage equipment, power quality solutions, or related technologies.
• Strong troubleshooting and fault-diagnosis capabilities in live customer environments.
• Proven experience engaging directly with customers, contractors, consultants, and project stakeholders.
• Strong communication, presentation, and relationship-building skills.
• Commercial awareness with the ability to identify opportunities that support customer success and business growth.
• Ability to work independently in dynamic field environments while maintaining high safety standards.
• Experience preparing technical reports, service recommendations, and customer documentation.
• Willingness to travel extensively domestically and internationally when required.
• Professional proficiency in English, both written and spoken.

Preferred Qualifications

• Experience in power transmission, distribution, utilities, renewable energy, industrial automation, or electrical services industries.
• Hands-on experience with commissioning and testing activities.
• Knowledge of protection relays, SCADA systems, IEC standards, and substation equipment.
• Project leadership or site supervision experience.
• Registered Graduate Engineer or Professional Engineer status will be an advantage.

Who Will Thrive in This Role?

You will be successful in this role if you:

• Enjoy solving complex technical problems in customer environments.
• Are confident interacting with customers and presenting technical recommendations.
• Can balance technical excellence with commercial awareness.
• Build trust easily and establish long-term customer relationships.
• Are motivated by working in the field and delivering tangible customer outcomes.
• Want to grow into future technical specialist, project leadership, service management, or business leadership roles.

More About Us

At Hitachi Energy, we pride ourselves on offering a holistic range of benefit programs that support your financial, physical, and mental wellbeing while creating opportunities for continuous learning and career growth.

Benefits include:

• Employer-sponsored medical coverage (including dental and optical benefits).
• EPF contributions for employer and employee.
• Group Term Life, Personal Accident, Hospitalization, and Business Travel insurance.
• Annual leave, medical leave, hospitalization leave, and other leave programs.
• Learning, development, and career advancement opportunities within a global organization.

Benefits are subject to the respective plan rules. Further information will be shared during the recruitment process.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.