Field Service Engineer 1

LAM RESEARCH INTERNATIONAL SDN. BHD.; Kulim; Hybrid; MYR 36,000 - 72,000; Full time

Job summary

Lam Research International Sdn. Bhd. seeks a Field Service Engineer to install, relocate and start up Lam equipment at customer sites, performing preventive maintenance and on-site repairs.

You will coordinate with customers to minimize downtime and ensure field modifications are executed as ECOs are released. The role requires travel (including internationally), ability to work varied shifts, and proficiency with electrical/mechanical diagrams.

Qualifications

• Bachelor’s degree or equivalent with no prior professional experience.
• Graduate eligible role.
• Willing to support short term overseas assignment.

Responsibilities

• Install or relocate equipment at customer sites and complete start-up activities.
• Provide warranty or paid service through on-site preventive maintenance.
• Coordinate service actions with customers to minimize downtime.
• Troubleshoot and diagnose equipment issues and replace defective parts as needed.
• Implement ECO updates and perform field modifications.
• Maintain logs and service records.
• Represent Lam professionally to customers and identify additional needs.
• Maintain equipment and tools in good condition and secure.
• Support ad-hoc duties assigned by supervisor.

Skills

Strong interpersonal skills

Communication skills

Willing to travel internationally

Self-starter

English communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customersupport. You're on the front lines, understanding customer needs and collaboratingwith various teams to deliver solutions. In this role, you will be responsible forproviding quality repair and carrying out preventive maintenance service of Lametch / clean / deposition equipment at customer sites. Other activities includeinstallation, relocation of customer equipment, performing associated start-up, andtroubleshooting activities.

What you’ll do

• Install and/or relocate equipment at customers’ sites. Conduct associatedstart-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending toequipment abnormalities.
• Coordinate all service actions with customer tominimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions.Conduct diagnostic procedures to isolate problem. Assess severity ofmalfunctions and determine corrective actions required or elevate for assistance and prompt resolution. When necessary, replace defective units,components, or parts where appropriate
• Implement field modifications or updates as released in Engineering ChangeOrders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
• Professionally represent the company to the customer. Utilize knowledge ofcompany’s product lines and services to keep existing / potential customersinformed when new/additional needs are identified
• Develop good customer relations during installation and execution of servicecontracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic testequipment, spare parts, etc.) in good working condition, and ensure it issecure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree with no previous professional experience; or equivalentwork experience.
• This is a graduate eligible role.
• Self-starter who can work independently and has a deep desire to learn andgrow with the Company
• Strong interpersonal and communication skills
• Able to actively engage customers on technical solutions
• Willing to support short term, overseas assignment
• Able to work swing shift (Tues – Sat and/or Sun – Thur)
• Proficiency in interpreting electrical and mechanical schematics, diagrams, andoperation manuals.
• Able to work in a clean room environment while wearing personal protectivesafety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat,kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently (90% travelling to regions like Japan / Korea / Taiwan /US), domestically and internationally, based on customer needs, flexibility towork a number shifts including compressed and alternative workweeks includingovertime and on-call if needed.
• Able to perform rostered 24/7 on call standby duty for a week

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office softwareincluding Microsoft Office Suite.
• Prior experience working in electronics field a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.