F&B Operations Manager at INITIA Group SG

INITIA Group SG; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Career growth opportunities

Health benefits

Annual leaves

Overseas training / development

Staff discount

Staff meals

Attendance allowance

Job summary

INITIA Group SG in Kuala Lumpur is seeking an F&B Operations Manager to lead daily operations and performance across all outlets. You will supervise Restaurant Managers, drive consistency with brand standards, and oversee safety, cost control and service quality.

The role requires strong leadership and business acumen, with the ability to manage staff and resources effectively to meet financial and guest satisfaction targets.

Qualifications

• Prior F&B/retail leadership experience at managerial level.
• Strong leadership, communication and customer service skills.
• Willingness to work weekends and holidays.
• Mandarin or Korean language ability is an advantage.

Responsibilities

• Oversee and manage the operations of all INITIA Group's F&B outlets and branches.
• Supervise and provide leadership to Restaurant Managers across locations.
• Monitor outlet performance, ensure brand standards, and identify improvements.
• Review daily/weekly/monthly reports on sales, costs, and profitability.
• Ensure outlets comply with safety, hygiene, and licensing regulations.
• Oversee vendor contracts and billing and supply chain accuracy.
• Support recruitment, training and development of service staff.
• Conduct performance evaluations for outlet leaders and foster high performance.
• Set sales targets, promotions and service strategies to optimise revenue.
• Handle escalated customer feedback and complex operational issues.

Skills

Leadership

Operations management

Customer service

People management

Cost control

Job description

Apply for F&B Operations Manager at INITIA Group SG in Kuala Lumpur, M14, MY. This Full time on site position offers great opportunities for career growth.

Job Title and Level

• Job Level: Managerial
• Department: Operations Department
• Salary: RM 5,000 - RM 8,000

Location

• Location: The Exchange TRX and KLGCC Malaysia

Overall Job Objectives

We are looking for a highly driven and experienced F\&B professional to oversee the daily operations and overall performance of all INITIA Group's F\&B outlets. This role will supervise Restaurant Managers at each branch and ensure that all locations maintain operational excellence, consistent service quality, and achieve their financial and service targets.

This role requires strong leadership skills, business acumen, and the ability to manage staff and resources effectively.

Core Responsibilities

• Oversee and manage the operations of all INITIA Group's F\&B outlets and branches.
• Supervise and provide leadership to Restaurant Managers across different locations.
• Monitor outlet performance, ensure consistent execution of brand standards, and identify opportunities for operational improvement.
• Review and analyze daily, weekly, and monthly outlet reports including sales, costs, and profitability.
• Ensure all outlets comply with safety, hygiene, and licensing regulations.
• Oversee vendor contracts and ensure accuracy and timeliness of billing and supply chain processes.
• Support and guide outlet-level recruitment, training and development of service staff.
• Conduct performance evaluations for key outlet leaders and foster a culture of high performance and accountability.
• Set and drive sales targets, promotional initiatives, and service strategies to optimize customer satisfaction and revenue across all outlets.
• Handle escalated customer feedback or complex operational issues when needed.

Job Specifications

• Prior experience as an Outlet Manager - F\&B or in a similar role within the hospitality & retail industry.
• Strong leadership, communication, and customer service skills.
• Conversational Mandarin or Korean is an added advantage (to cater to a diverse customer base).
• Excellent conflict resolution and team management abilities.
• Availability to work within the outlet’s operating hours, including weekends and holidays.

Key Deliverables

• Oversee daily customer service operations to ensure smooth processes, strong profitability, and exceptional guest experiences.
• Maintain precise records of financials, vendor agreements, and invoices, while ensuring all procedures meet safety and cleanliness standards.
• Ensure clear and effective communication between customer-facing staff and support teams to boost collaboration and service quality.
• Respond to customer feedback with professionalism, address concerns promptly, and use insights to enhance service delivery.
• Oversee with staff scheduling, manage payroll tasks, and support training programs to build a positive, high-performing service team.

Benefits of the role

• Guaranteed career growth (晋升机会) at one of the best groups of companies in Malaysia & Singapore.
• Collaborative and inclusive work environment that values creativity and innovation.
• Monthly Incentive - KPI Based (T\&C Applied)
• Annual Leaves 带薪年假 & Annual Bonus 年终奖金
• Attendance Allowance 全勤津贴 & Grooming Allowance 形象津贴 (performance-based, if role applicable)
• Birthday Vouchers 生日礼券 & Medical Benefit 医疗福利
• Overseas Training / Development 海外培训 / 发展
• Staff Discount 员工折扣 and Staff Meal 员工膳食

Company Overview

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F\&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

Additional Pay Details

• Pay: RM5,000.00 - RM8,000.00 per month

Benefits: Opportunities for promotion Professional development Work Location: In person