F&B Customer Experience Specialist (Live Chat)

Zuspresso (M) Sdn Bhd; Subang Jaya; On-site; MYR 22,000 - 36,000; Full time

Job summary

Zuspresso (M) Sdn Bhd is seeking a customer service professional to join our team in Subang Jaya. The role involves handling inquiries across official channels, resolving issues, and promoting coffee-related products in a fast-paced cafe environment.

Candidates should have 1–2 years in customer service, familiarity with F&B, and strong Excel and live chat skills. English and Bahasa proficiency is required; willingness to work shifts, weekends and holidays is essential.

Qualifications

• - Candidate must possess at least SPM/Diploma.
• - At least 1-2 years of working experience in customer service is required for this position.
• - Experiences in Customer Service or Call Center in a fast-paced environment
• - Familiar with the F&B industry and having coffee knowledge is a plus point
• - Willing to work on shifts, weekends and public holidays.
• - Strong computer skills (e.g: Excel)
• - Prior experience with Live Chat platforms (e.g: Zendesk, Freshchats, Intercom, etc).
• - Computer literate and versed in working with numbers.
• - Critical thinking and problem-solving skills.
• - Proficiency in English and Bahasa.
• - Respond to all enquiries from all official channels (e.g. Live Chat, emails, calls) and register all enquiries.
• - Good team player, positive attitude, and eager to learn
• - Detail-oriented, meticulous, able to work under pressure in a fast-paced environment.
• - Must be an assertive team player with high energy to work in a fast-paced environment.
• - Demonstrates the appropriate level of skills to promote company products.
• - Well-organized and detail-oriented and able to multitask.
• - Independent individual with strong decision-making skills.
• - Assist with other ad-hoc duties as and when required.
• - a Necessity, not a Luxury

Skills

Customer service

Call center experience

Excel

English proficiency

Bahasa Malaysia

Multitasking

Team player

Problem solving

Education

SPM / Diploma

Tools

Excel

Zendesk

Freshchat

Intercom

Job description

Zuspresso (M) Sdn Bhd is seeking a customer service professional to join our team in Subang Jaya. The role involves handling inquiries across official channels, resolving issues, and promoting coffee-related products in a fast-paced cafe environment.

Candidates should have 1–2 years in customer service, familiarity with F&B, and strong Excel and live chat skills. English and Bahasa proficiency is required; willingness to work shifts, weekends and holidays is essential.