External Workforce Coordinator

MY00 SWIFT Support Services Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

MY00 SWIFT Support Services Malaysia Sdn. Bhd. is seeking a procurement‑focused professional to support straightforward procurement activities and liaise with vendors.

The role involves escalating issues, preparing contracts, building internal/external relationships, and producing standard reports. Education: a Bachelor's degree or equivalent; experience with Swift and customer interaction preferred.

Qualifications

• Education requirement as stated: Bachelor’s degree or equivalent.
• Preferably 1–2 years of experience related to Swift with customer interaction.

Responsibilities

• Assist in performing straightforward procurement activities in an accurate and timely manner, such as issuing purchase orders, evaluating and qualifying vendors/product/services, preparing contracts, etc
• Escalate problems of small to medium size/complexity (non-agreed delivery, invoice problems) in order to meet customers requests
• Inform a more senior procurement specialist on progress, achievements, problems and issues related to own area
• Participate in projects within own area by performing projects related tasks
• Build on internal/external customers contacts to get sound understanding of their needs and communicate to them all relevant information
• Display/use advanced knowledge within limited area/project and receive guidance from more senior specialists
• Maintain and establish contacts with peers inside/outside Swift to be informed on practice and developments in own area
• Prepare standard reports/presentations
• Acquire knowledge of procurement techniques and products/services

Education

Bachelor's degree or equivalent experience

Job description

MY00 SWIFT Support Services Malaysia Sdn. Bhd. View all jobs

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

A Bachelor's degree or equivalent experience

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

A Bachelor's degree or equivalent experience

Experience

Preferably 1-2 years of experience related to Swift and with customer interaction and exposure

Key Responsibilities

• Assist in performing straightforward procurement activities in an accurate and timely manner, such as issuing purchase orders, evaluating and qualifying vendors/product/services, preparing contracts, etc
• Escalate problems of small to medium size/complexity (non-agreed delivery, invoice problems ) in order to meet customers requests
• Inform a more senior procurement specialist on progress, achievements, problems and issues related to own area
• Participate in projects within own area by performing projects related tasks
• Build on internal/external customers contacts to get sound understanding of their needs and communicate to them all relevant information
• Display/use advanced knowledge within limited area/project and receive guidance from more senior specialists
• Maintain and establish contacts with peers inside/outside Swift to be informed on practice and developments in own area
• Prepare standard reports/presentations
• Acquire knowledge of procurement techniques and products/services

Competency Profile

01. Takes Accountability for Delivering Results
Follows instructions and obtains clarification where required; makes decision in accordance to established procedures usually on predictable or recurrent issues. Delivers on commitments despite any difficulties encountered

02. Demonstrates Operational Excellence
Adheres to all work procedures and processes, suggesting improvement where appropriate; maintains quality standards and follows security policies/standards; pays attention to detail

03. Expands knowledge
Expands own specialist knowledge and skills by taking ownershipof own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches

04. Bus Understanding and Commercial Sense
Demonstrates understanding of how own work contributes and adds value to the business; uses knowledge of Swift products and services and their benefits to customers; demonstrates ability to adapt to change while adhering to security standards

05. Builds and reinforces cust relationships
Provides quality support and service to others, mainly internal; proactively seeks to understand customer needs and responds to requests in positive, friendly and timely manner

06. Leads with a team focus
Works effectively with others and recognises their contributions; adheres to Swift values

07. Communicates effectively
Chooses and applies the appropriate method of communicating factual or procedural information; communicates in a clear and concise manner; demonstrates openness to others' ideas and points of view

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact @swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.