Export Agent

Maersk; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maersk is seeking an experienced Airfreight Operations Specialist to manage end-to-end airfreight import/export shipments and ensure documentation accuracy. You will coordinate with airlines, agents, and warehouses to deliver compliant execution and keep customers informed.

You will own shipment files, support financial controls, and collaborate with Ops, Finance, and Customs to drive service excellence. Proficiency in Excel and CargoWise is a plus.

Qualifications

• Minimum 2–5 years of experience in Airfreight Operations, Freight Forwarding, Import/Export Operations, or Logistics Coordination.
• Strong understanding of airfreight import and export processes, documentation, and shipment execution.
• Knowledge of international transportation regulations, customs procedures, and trade compliance requirements.
• Experience working with freight forwarding systems and transportation management platforms.
• Strong attention to detail with the ability to manage multiple shipment files simultaneously.
• Excellent problem-solving and exception management capabilities.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with the ability to work effectively in a fast-paced operational environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with CargoWise or similar logistics systems is an advantage.

Responsibilities

• End-to-end airfreight import/export execution for assigned customers.
• Coordinate with airlines, agents, and warehouses to ensure shipment execution.
• Prepare and process airfreight docs; maintain files per regs.
• Monitor milestones, manage delays, update systems.
• Act as operational owner for shipment files and finance activities.
• Collaborate with Ops, Finance, Customs, and partners to meet expectations.
• Identify process improvements to boost efficiency and compliance.
• Support performance reporting and data accuracy.

Skills

Airfreight operations

Freight forwarding

Documentation

Export processes

Import processes

Regulatory compliance

Excel proficiency

Stakeholder management

Tools

CargoWise

TMS platforms

Job description

Owns the job file and also has responsibility for creating and updating relevant documentation and Customer Invoices in the system.

Opportunity Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Airfreight Operations, Documentation & Compliance Manage end-to-end airfreight import and export shipment execution for assigned customers from post-booking through delivery. Coordinate with airlines, agents, transport providers, warehouses, and internal stakeholders to ensure seamless shipment execution. Prepare, validate, and process all required airfreight and import/export documentation. Maintain accurate, compliant, and complete shipment files in accordance with company, customer, and regulatory requirements. Monitor shipment milestones, proactively manage delays and operational exceptions, and ensure timely system updates.
• Customer Service, Financial Control & Continuous Improvement Serve as the primary operational owner for shipment files, ensuring accurate operational finance activities, cost verification, and invoice processing. Proactively communicate shipment status, exceptions, and resolutions to Customer Service teams and support customer query resolution. Collaborate closely with Operations, Finance, Customs, and external partners to deliver service excellence and meet customer expectations. Identify and implement process improvement opportunities to enhance operational efficiency, service quality, and compliance. Support performance reporting, data accuracy, and adherence to operational standards and best practices.

What We Are Looking For

• Minimum 2–5 years of experience in Airfreight Operations, Freight Forwarding, Import/Export Operations, or Logistics Coordination
• Strong understanding of airfreight import and export processes, documentation, and shipment execution
• Knowledge of international transportation regulations, customs procedures, and trade compliance requirements
• Experience working with freight forwarding systems and transportation management platforms
• Strong attention to detail with the ability to manage multiple shipment files simultaneously
• Excellent problem-solving and exception management capabilities
• Strong communication and stakeholder management skills
• Customer-focused mindset with the ability to work effectively in a fast-paced operational environment
• Proficiency in Microsoft Office applications, particularly Excel
• Experience with CargoWise or similar logistics systems is an advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.