To manage and coordinate maintenance, repair, and asset management activities related to Mechanical & Electrical (M&E), ensuring all works are carried out efficiently, safely, and in compliance with contractual requirements, technical specifications, and operational KPIs to support uninterrupted building operations and End User activities.
Job Responsibilities
- Monitor and manage complaints and service requests received from End Users through the CMMS system or direct communication.
- Assign and coordinate Work Orders (WO) to technicians and ensure inspection, troubleshooting, and rectification works are carried out accordingly.
- Review updates from technicians and ensure proper closure of work orders in the CMMS system.
- Ensure response time and rectification works comply with stipulated KPIs.
- Investigate major faults or recurring issues and identify the root cause of defects and complaints.
- Coordinate with the operations team to ensure timely completion of work orders and smooth site operations.
- Identify works requiring external expertise and coordinate with contractors when necessary.
- Review and verify contractors’ quotations, including the scope of works, Bill of Quantities (BQ), and pricing before proceeding with Purchase Order (PO) documentation.
- Monitor and verify completion of works carried out by contractors and review supporting documents for progress claims and final claims.
- Plan work schedules and coordinate with the End User to avoid disruption to P&P sessions, programmes, staff operations, or examinations.
- Prepare the letter, technical report and supporting documentation for Extension of Time (EOT) requests when required. The EOT request must submit before the Work Order due date.
- Manage spare parts stocks and tools. Purchase as requested by Technician.
- Ensure all works carried out comply with technical specifications and operational requirements.
2. Planned Preventive Maintenance (PPM)
- Plan and monitor the implementation of Planned Preventive Maintenance (PPM) activities according to the approved schedule for Mechanical & Electrical (M&E) systems.
- Ensure all maintenance works are carried out in accordance with specifications, maintenance procedures, and safety requirements.
- Review PPM checklists and maintenance records submitted by technicians.
- Ensure all PPM activities are properly documented and compiled before submission to the End User.
- Monitor the effectiveness of maintenance activities and recommend improvements where necessary.
3. Routine Inspection, Corrective Maintenance & Site Walk
- Oversee routine inspections (RI) for Mechanical & Electrical (M&E) conducted by technicians.
- Review inspection findings and ensure corrective actions are implemented promptly.
- Participate in site inspections and site walks organized by the End User when required.
- Ensure all defects or complaints identified during inspections are properly recorded in the CMMS system.
- Monitor progress of corrective maintenance works to ensure timely completion.
- Coordinate Joint Inspections (JI) with the End User to assess asset conditions and determine replacement requirements.
- Prepare Joint Inspection reports and submit them to the End User for approval.
- Prepare scope of works and itemized quantities for Bill of Quantities (BQ).
- Participate in tender briefings, site briefings, and kick-off meetings prior to project implementation.
- Review the Work Programme, Propose Material, Method Statement, Permit to Work, and HIRARC submitted by the contractor prior to the commencement of works.
- Prepare and submit approval letters to the End User for the Work Programme, Propose Material Brand and Specification and Method Statements prior to execution of works.
- Inspect and verify materials delivered to site to ensure they comply with the approved specifications and quantities before installation.
- Coordinate and monitor contractors during installation and execution of work to ensure compliance with safety and technical requirements.
- Attend Work Inspection Requests (WIR) and Testing & Commissioning (T&C) sessions together with contractors and the End User.
- Monitor project progress and attend weekly progress meetings to track work status and highlight issues.
- Prepare progress reports and supporting documentation for submission to the End User.
5. On-Call / Emergency Response
- Coordinate response to emergency complaints or breakdowns related to Mechanical & Electrical (M&E) system.
- Ensure prompt rectification works are carried out by technicians or contractors.
- Coordinate with relevant parties during emergency situations to ensure issues are resolved efficiently.
- Ensure emergency works and incident reports are properly documented.
6. Standby Support During End User Programmes / P&P Sessions
- Coordinate standby technical support during programmes, events, or P&P sessions organized by the End User.
- Ensure technicians are deployed appropriately to respond to technical issues during programmes or P&P sessions.
- Coordinate with the Operations Team to ensure smooth operation of building services.
7. Drawings & Asset Verification
- Review as-built drawings and verify site installations for accuracy.
- Ensure asset data in the CMMS system is accurate and updated.
- Coordinate asset verification activities including asset tagging and asset register updates.
- Ensure all work is carried out in accordance with safety regulations, standard operating procedures (SOP), and company policies.
- Monitor appointed contractors carrying out rectification or asset replacement works under AMP to ensure strict compliance with safety regulations, avoiding incidents, injuries, or KPI penalties due to non-compliance.
- Assist in Fire Evacuation Drills and other fire safety activities.
- Log any safety observations identified during work, including high-risk observations, and take necessary actions to close the safety observation in coordination with Supervisors and Executives.
9. Meeting and Workshop Coordination
- Attend monthly AMSC/KPI meetings with the End User and prepare responses to the Minutes of Meeting (MoM) for presentation and discussion.
- Attend progress update meetings for Asset Management Programme(AMP) and additional works and provide updates on work progress.
- Attend weekly Toolbox Meetings.
- Participate in workshops organized by the Company or the End User and prepare presentation materials and supporting documents.
- Attend Meeting on Technical Meeting and Price Negotiation for the works under Asset Management Programme (AMP) and Additional Works.
- Attend meetings and discussions as required by the Manager or End User to support coordination and decision-making.
- Prepare and draft official correspondence, reports, and letters for the Manager’s review and approval prior to submission.
10. Additional Works
- Review all additional works requested by the End User and present findings to the Manager for evaluation before escalating to higher management.
- Prepare proposals and obtain price estimations for additional works requested by the End User to support decision-making and approval processes.
11. Others / Personal & Professional Development
- Participate and attend as a committee member in programmes, events, or activities organized by the Company when required.
- Assist in supporting and ensuring the smooth execution of programmes or activities organized by the Company and Clients.
- Attend training, courses, or workshops as required to enhance skills, knowledge, and competency.
- Perform any other duties and responsibilities as assigned by the Company from time to time.
Education/ Professional Qualification
Bachelor's Degree in Mechanical/Electrical Engineering, or related field from a university.
Professional Experience
- Skilled in handling and maintaining tools and equipment.
- Basic knowledge in identifying defects, troubleshooting issues, and carrying out repair works related to Mechanical & Electrical (M&E).
- Understanding of Planned Preventive Maintenance (PPM) procedures.
- Ability to read and interpret technical drawings, specifications, and Bill of Quantities (BQ).
- Strong problem-solving, troubleshooting, and analytical skills.
- Effective communication and coordination skills for working with End Users, contractors, and the Operations Team.