EXECUTIVE, KEY ACCOUNT MANAGEMENT (NORTHERN REGION)

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

Lablink is seeking a dedicated Key Account Manager to support growth and retention of major customers in the Northern Region. You will manage relationships, understand client needs, and coordinate with internal teams to deliver value.

The role emphasizes expanding existing accounts, identifying revenue opportunities, preparing proposals, and tracking performance with regular updates to management. You will liaise with laboratories and support functions to ensure timely service.

Responsibilities

• Manage and maintain effective relationships with assigned key accounts in the Northern Region to support customer retention and revenue growth.
• Understand customer requirements and identify opportunities to increase utilisation of Lablink’s laboratory services and related solutions.
• Support the Manager – Business Growth in developing new business opportunities and expanding existing accounts.
• Maintain regular contact with customers and follow up on enquiries, proposals, quotations, tenders and other business opportunities.
• Coordinate customer requests with relevant Lablink laboratory and support functions to ensure timely and effective resolution.
• Monitor account activity, sales opportunities, customer feedback and service issues and elevate matters requiring management attention.
• Assist in preparing quotations, proposals, presentations, customer reports and business development materials.
• Maintain accurate customer and sales records, including account plans, contact information, opportunity status and follow-up actions.
• Conduct customer visits and engagement activities as required to strengthen relationships and identify opportunities for account expansion.
• Monitor competitor activities and market developments and provide relevant feedback to the Manager – Business Growth.
• Support marketing, promotional and customer engagement activities within the assigned region.
• Assist in tracking revenue, sales pipeline and key account performance and prepare regular updates for management.
• Ensure all customer and business development activities are conducted in accordance with Lablink’s policies, procedures and governance requirements.

Job description

GENERAL DESCRIPTION

Supporting the growth and retention of key accounts in the Northern Region by managing customer relationships, identifying revenue opportunities, coordinating customer requirements and supporting the execution of Lablink’s sales and business development activities. The role focuses on strengthening existing accounts, developing account opportunities and ensuring a positive customer experience.

JOB DESCRIPTION

1. Manage and maintain effective relationships with assigned key accounts in the Northern Region to support customer retention and revenue growth.
2. Understand customer requirements and identify opportunities to increase utilisation of Lablink’s laboratory services and related solutions.
3. Support the Manager – Business Growth in developing new business opportunities and expanding existing accounts.
4. Maintain regular contact with customers and follow up on enquiries, proposals, quotations, tenders and other business opportunities.
5. Coordinate customer requests with relevant Lablink laboratory and support functions to ensure timely and effective resolution.
6. Monitor account activity, sales opportunities, customer feedback and service issues and elevate matters requiring management attention.
7. Assist in preparing quotations, proposals, presentations, customer reports and business development materials.
8. Maintain accurate customer and sales records, including account plans, contact information, opportunity status and follow-up actions.
9. Conduct customer visits and engagement activities as required to strengthen relationships and identify opportunities for account expansion.
10. Monitor competitor activities and market developments and provide relevant feedback to the Manager – Business Growth.
11. Support marketing, promotional and customer engagement activities within the assigned region.
12. Assist in tracking revenue, sales pipeline and key account performance and prepare regular updates for management.
13. Ensure all customer and business development activities are conducted in accordance with Lablink’s policies, procedures and governance requirements.