Executive Customer Support - Melaka (7 months project)

Scicom MSC Berhad; West Coast Division; On-site; MYR 22,320 - 27,900; Full time

Benefits offered by this job

Attractive Salary

7 days Annual Leave

Medical Leave

Medical and hospitalization insurance

Job summary

A customer service company in Malaysia is urgently hiring for a role involving handling customer inquiries via various channels and resolving complaints efficiently. The ideal candidate should have at least an SPM and be proficient in English and Bahasa Malaysia, with Mandarin as an advantage. The position offers a contract till 31st Oct 2026 with attractive salary progression and benefits including annual and medical leaves.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Resolve customer complaints and ensure high customer satisfaction.
• Provide information on products, services, policies, and procedures.
• Troubleshoot technical issues and cooperate with relevant departments.
• Participate in team meetings and provide feedback.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak and write in Mandarin

Basic computer knowledge: MS Office, MS Outlook

Interpersonal skills

Education

Min SPM

Job description

URGENT HIRING!

The Responsibilities of the Role:

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:

• Contract till 31st Oct 2026
• Attractive Salary - RM2000 during training, RM2250 upon go live, RM2500 upon confirmation.
• 7 days Annual Leave
• Medical Leave
• Medical and hospitalization insurance coverage.