Executive, Customer Services

OLL LOGISTICS (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company based in Malaysia is seeking a Logistics Coordinator to manage customer interactions and ensure excellent service throughout logistics and supply chain operations. Responsibilities include handling freight bookings, coordinating cargo movements, and preparing export documentation. Candidates should have a degree in relevant fields and experience in shipping or logistics. Proficiency in English and Bahasa Malaysia is required. This role offers an opportunity to work in a dynamic environment focused on high customer satisfaction.

Qualifications

• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
• Proficient in both written and spoken English and Bahasa Malaysia.

Responsibilities

• Handle Export FCL, LCL, and Air Freight bookings.
• Coordinate and arrange Container Trucking for cargo pick-up and delivery.
• Prepare and verify export documentation.
• Monitor shipment status and provide timely updates.
• Manage customer inquiries and resolve issues promptly.

Skills

Interpersonal skills

Planning and negotiation skill

Strong problem-solving skills

Attention to detail

Education

Degree in Business Administration, Logistics, Supply Chain Management, or a related field

Job description

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities

• Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.
• Coordinate and arrange Container Trucking for cargo pick-up and delivery.
• Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.
• Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.
• Monitor shipment status and provide timely updates to customers.
• Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo movement.
• Manage customer inquiries, resolve issues promptly, and maintain a high level of customer satisfaction.
• Ensure compliance with company policies, customer SOPs, and regulatory requirements.
• Maintain accurate records and update systems with booking and shipment information to meet KPI deadlines.
• Interpersonal skills.
• Planning and negotiation skill.
• Strong problem‑solving skills and attention to detail.

Qualifications and Experience

• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
• Proficient in both written and spoken English and Bahasa Malaysia.
• Experience in Air‑Freight export, LCL export, (Internal) Costing, Cost‑capturing and (External) Billing, Invoicing to customer and The CCP are added advantages.
• Highly responsible and a good team‑member.