Executive, Credit Systems Support (Open for Fresh Graduate)

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an experienced application support professional. The candidate will work closely with IT and business partners to enhance financial applications, provide user support, and ensure compliance with regulatory requirements. A Bachelor's degree in a relevant field and at least 3 years of experience in application support are required. Strong analytical and problem-solving skills are essential for this role.

Qualifications

• 3+ years of experience in application support or financial systems support required.
• Ability to troubleshoot and resolve application errors.
• Experience in credit or collection systems is an advantage.

Responsibilities

• Work collaboratively with IT and vendors to support financial applications.
• Provide technical guidance to users on application functionalities.
• Conduct user acceptance testing for fixes and change requests.

Skills

Analytical skills

Problem-solving skills

Communication skills

SQL

Education

Bachelor’s Degree in Finance, Information System, or related field

Job description

JOB RESPONSIBIITIES

• Work collaboratively with IT, business partners and vendors to support and enhance financial applications effectively and efficiently.
• Providing technical guidance and support to users on application functionalities and workflows.
• Perform first level impact assessment, evaluate the feasibility of change requests.
• Configure and maintain application parameters, workflows and decisioning rules.
• Follow up closely with vendors and system providers in resolving issues and providing solutions.
• Coordinate user acceptance testing (UAT) with business users and conduct UAT on fixes and change requests.
• Ensure compliance with regulatory requirements in application processes.
  
  

Experience/Knowledge Required

• Bachelor’s Degree in Finance, Information System, or a related field.
• A minimum of 3+ years of experience in application support, loan processing, or financial systems support.
• Strong analytical and problem-solving skills, self-starter, good communication skills and ability to work independently with minimum supervision.
• Ability to assist en users, troubleshooting and resolving application errors or workflow issues.
• Ability to manage fixes, change requests and vendor interactions simultaneously.
• Experience in SQL, credit or collection systems is an advantage.