Executive, Account management

Frencken Mechatronics (M) Sdn. Bhd.; West Coast Division; On-site; MYR 25,000 - 35,000; Full time

Benefits offered by this job

5-Day Work Week

Attractive remuneration package

Transport allowance

Handphone allowance

Medical & Dental claim

Lunch subsidies

Yearly increment & bonus

Uniform provided

All Selangor public holidays

Comprehensive insurance coverage

Conducive working environment

Training & development provided

Flexible work arrangement

Job summary

Frencken Mechatronics (M) Sdn. Bhd. in Malaysia is seeking a dedicated Customer Service Executive to monitor customer orders and enhance business relationships. Qualified candidates will have a diploma and at least 1 year of experience in customer service, preferably within a manufacturing setting.

The role involves preparing sales reports and managing customer communications effectively. The company offers an attractive remuneration package, flexible working arrangements, and comprehensive benefits including medical claims and training opportunities.

Qualifications

• Minimum 1 year of experience in customer service or sales administration.
• Experience in a manufacturing environment is an advantage.
• Proactive, positive, and team-oriented attitude.

Responsibilities

• Monitor customer orders to ensure timely completion and delivery.
• Prepare, review, and manage quotations and related documentation.
• Maintain and enhance long-term relationships with key customers.

Skills

Customer service experience

Sales administration

Proficient in Microsoft Office

Strong communication skills

Organizational skills

Education

Diploma or equivalent qualification

Tools

SAP

Job description

Frencken Mechatronics Malaysia is a full‑service supplier committed to solving complex engineering challenges for global OEMs since 2005. We design, develop, and manufacture high‑precision industrial machinery and capital equipment for semiconductor, automation, analytical, and medical sectors.

Key Responsibilities

• Monitor customer orders across departments to ensure timely completion and delivery.
• Follow up on sales order fulfillment and update customers on order status and progress.
• Prepare, review, and manage quotations and related documentation.
• Liaise with existing and potential customers to strengthen business relationships.
• Prepare monthly sales reports and track project milestones and deliverables.
• Maintain and enhance long‑term relationships with key customers.

Requirements

• Diploma or equivalent qualification in any discipline.
• Minimum 1 year of experience in customer service or sales administration – experience in a manufacturing environment is an advantage.
• Proficient in Microsoft Office; knowledge of SAP is an advantage.
• Strong communication and interpersonal skills, with the ability to engage effectively at all levels.
• Excellent planning, organizational, and follow‑up skills.
• Proactive, positive, and team‑oriented attitude.

Benefits

• 5‑Day Work Week
• Attractive remuneration package
• Transport allowance
• Handphone allowance
• Medical & Dental claim
• Lunch subsidies
• Yearly increment & bonus
• Uniform provided
• All Selangor public holidays
• Comprehensive insurance coverage
• Conducive working environment
• Training & development provided
• Opportunity to excel & grow
• Flexible work arrangement

How to Apply

Send your resume or contact Ms. Anida at [e-mail] or call [phone]. We look forward to discussing your career path with Frencken.