Event Operations Lead — Client Experience & Upsell

Courtyard by Marriott; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Marriott International in Kuala Lumpur seeks an Event Manager to coordinate pre-event, event and post-event activities, ensuring seamless turnover from sales to service. You will collaborate with Sales, property departments and clients to deliver high-level events and maximize revenue opportunities through up-selling and enhancements.

The role focuses on average to large-sized events, requiring strong customer service, communication and team leadership to guide operations and maintain service

Qualifications

• High school diploma or GED; 1–2 years of experience in event management or related area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in event management or related area required.

Responsibilities

• Ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greet customer during the event phase and hand-off to the Event Operations team for execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges and develops solutions with property staff and customers.
• Uses judgment to integrate trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process.
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from property departments to identify areas for improvement.

Skills

Event management

Customer service

Communication

Team leadership

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Marriott International in Kuala Lumpur seeks an Event Manager to coordinate pre-event, event and post-event activities, ensuring seamless turnover from sales to service. You will collaborate with Sales, property departments and clients to deliver high-level events and maximize revenue opportunities through up-selling and enhancements.

The role focuses on average to large-sized events, requiring strong customer service, communication and team leadership to guide operations and maintain service