ETL Production Lead — Incident Management & Data Reliability

AIA Digital+; Kampung Malaysia Tambahan; On-site; MYR 90,000 - 140,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur is seeking an experienced ETL Production Support Lead to own end-to-end BAU operations across all ETL modules and data pipelines. You will oversee Autosys batch jobs, ETL workflows, and data delivery, while acting as incident lead and coordinating with stakeholders during service disruptions.

You will guide L2 support, perform root cause analysis with SQL, ensure data accuracy, and drive continuous improvements within ITIL governance, security and audit requirements.

Qualifications

• 5+ years in application support, data support, or ETL production environments.
• End-to-end ETL production support and service ownership.
• Incident leadership and operational decision-making.
• Stakeholder communication during critical incidents.

Responsibilities

• Own end-to-end ETL BAU operations across all modules and pipelines.
• Oversee Autosys batch jobs, ETL workflows, and data pipelines.
• Lead incident response, RCA, and preventive actions.
• Coordinate with Infrastructure and cross-functional partners for issue resolution.

Skills

ETL Tools

SQL

Education

Bachelors Degree in IT/CS

Tools

Informatica

IBM DataStage

Autosys

Azure Data Platform

Job description

AIA Digital+ in Kuala Lumpur is seeking an experienced ETL Production Support Lead to own end-to-end BAU operations across all ETL modules and data pipelines. You will oversee Autosys batch jobs, ETL workflows, and data delivery, while acting as incident lead and coordinating with stakeholders during service disruptions.

You will guide L2 support, perform root cause analysis with SQL, ensure data accuracy, and drive continuous improvements within ITIL governance, security and audit requirements.