ERP - Vietnamese Bilingual

SmartRecruiters, Inc.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

SmartRecruiters, Inc. in Malaysia seeks a Vietnamese-English bilingual customer service associate to maintain client records and build rapport with callers. The role emphasizes upselling, cross-selling, and professional communication, with knowledge of travel software.

Candidates with at least one year in customer service, and those with personal travel experience, will have an advantage in this hospitality-focused support position.

Qualifications

• Vietnamese and English speaking, Customer Service Level 1 (native or near native business English).
• Minimum 1 year of customer service experience is a must.
• Candidates with personal travel experience will be an advantage.

Responsibilities

• Maintains customer records by updating account information.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Upsell & Cross selling skills in the hospitality business.
• Exemplary sales skills and customer-oriented approach.
• Ability to present, persuade and communicate effectively.
• Excellent knowledge of traveling software.

Skills

Upsell skills

Cross-selling

Sales skills

Communication

Travel software

Tools

Travel software

Job description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Maintains customer records by updating account information.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Upsell & Cross selling skills in the hospitality business
• Exemplary sales skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Excellent knowledge of traveling software

Qualifications

Vietnamese and English Speaking, Customer Service Level 1 (native or near native quality business English)

• Candidates with personal travel experience will be an advantage.
• Minimum 1 year of customer service experience is a must.

Additional Information

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