Enterprise Application Pre-sales Specialist

nttlimited; Petaling Jaya; On-site; MYR 150,000 - 210,000; Full time

Job summary

NTT DATA Malaysia seeks an Enterprise Application Pre-sales Specialist to drive growth in Enterprise Application Solutions. You will bridge business requirements with platforms like ServiceNow, Salesforce, and SAP to craft transformative solutions for large enterprises.

The role emphasizes end-to-end solutioning, from Day 1 implementation through managed services, with close collaboration with sales, delivery, and partners to secure high-value opportunities.

Qualifications

• Experience in pre-sales for enterprise applications and platforms.
• Ability to translate business needs into solution architectures.
• Strong communication with CIO/CTO/COO stakeholders.

Responsibilities

• Lead consultative client engagement to understand challenges and transformation objectives.
• Design end-to-end enterprise solution propositions across ITSM, CRM, ERP, and GRC domains.
• Collaborate with sales, delivery, and partner teams to craft commercial and sustainable solutions.

Skills

Pre-sales

Solution consulting

Stakeholder engagement

Enterprise application knowledge

Education

Experience in enterprise applications

Tools

ServiceNow

Salesforce

SAP

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Role Summary

We are seeking a highly driven and consultative Enterprise Application Pre-sales Specialist to support the growth of our Enterprise Application Solutions practice in Malaysia.

The ideal candidate will bridge business requirements, enterprise application capabilities, and delivery expertise to shape transformative solutions for large enterprises. The role will focus on enterprise-grade workflow and business applications across domains such as IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterprise Risk Management (ERM), Governance, Risk & Compliance (GRC), and Workflow Automation.

Candidates are not expected to have experience across all of the above domains. Strong pre-sales and solution consulting experience in one or more of these domains is sufficient to qualify for the role. Depth of expertise in a relevant enterprise application domain is more important than broad coverage across every area listed.

Candidates should possess strong pre-sales and solution consulting experience in at least one leading enterprise application platform such as ServiceNow, Salesforce, SAP, or comparable enterprise platforms.

This role is expected to take an end-to-end solutioning perspective - from Day 1 implementation and transformation through Day 2 application managed services and continuous improvement. The successful candidate will work closely with sales, delivery, managed services, technology partners, and clients to develop commercially compelling and operationally sustainable enterprise application solutions.

The role is pivotal in supporting business development, influencing C-level and senior business stakeholders, and securing large-scale enterprise application transformation and managed services opportunities.

Key Responsibilities

Consultative Client Engagement

• Lead strategic conversations with enterprise clients to understand business challenges, operational pain points, application landscapes, risk and compliance requirements, and transformation objectives.
• Conduct discovery workshops, application maturity assessments, solution workshops, and executive briefings tailored to the client's industry and business context.
• Identify opportunities to simplify, automate, standardize, and optimize enterprise workflows and business processes.
• Translate complex enterprise application capabilities into clear business outcomes such as improved productivity, better customer experience, reduced operating cost, increased automation, improved governance, stronger risk management, and faster time-to-market.
• Engage effectively with CIOs, CTOs, COOs, CROs, business executives, application owners, IT operations teams, risk and compliance teams, and procurement stakeholders.
• Develop transformation roadmaps that align technology investments with the client's strategic, operational, risk, and compliance objectives.

Enterprise Application Solutioning

• Lead pre-sales solution design for enterprise-grade applications across areas including:
  • IT Service Management (ITSM)
  • IT Asset Management (ITAM)
  • IT Operations Management (ITOM)
  • Customer Relationship Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Enterprise Risk Management (ERM)
  • Governance, Risk & Compliance (GRC)
  • Enterprise Workflow Automation
  • Employee and Customer Service Management
  • Application Modernization and Integration
• Translate client requirements into conceptual, functional, and solution-level architectures.
• Develop end-to-end solution propositions leveraging platforms such as ServiceNow, Salesforce, SAP, or comparable enterprise application technologies.
• Assess existing application landscapes and recommend modernization, consolidation, integration, automation, or replacement strategies.
• Design solutions that consider application architecture, integration, data migration, security, workflow design, reporting, user experience, risk controls, compliance requirements, and operational support.
• Support solutioning of enterprise risk capabilities including risk identification, assessment, control management, compliance monitoring, policy management, audit management, issue management, third-party risk, and operational resilience where relevant.
• Recommend suitable product capabilities, implementation approaches, integrations, accelerators, and delivery models aligned with client objectives and delivery capabilities.
• Collaborate with solution architects, product specialists, technical consultants, delivery leads, risk and compliance subject matter experts, and managed services teams