Enterprise Account Manager - Personal Systems

HP; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

HP is seeking a seasoned sales professional in Malaysia to engage clients and design tailored solutions using deep product and industry knowledge. You will collaborate with internal teams to prepare compelling sales presentations and grow existing accounts.

You will mentor junior team members, monitor KPIs, track revenue targets, and stay ahead of industry trends to drive sales and customer satisfaction. This role emphasizes renewals and upsell within mid-to-large accounts.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline.
• 7-10 years of work experience, preferably in technical selling or account management.

Responsibilities

• Demonstrates deep understanding of products/services and industry to position offerings and articulate value.
• Engages with clients to understand needs and provide tailored solutions aligning with business and IT goals.
• Prepares and delivers sales presentations to prospective clients, showcasing features and benefits.
• Identifies upselling, cross-selling and growth opportunities within existing accounts with account managers.
• Collaborates with marketing, product development and customer support for seamless customer experiences.
• Aids in training new sales team members and shares best practices.
• Monitors KPIs to assess performance, conversion rates, pipeline, and revenue targets.
• Stays updated with industry trends and sales techniques through ongoing training.

Skills

Enterprise Sales

Pre-sales

Product Knowledge

Sales Process

Value Propositions

Presales

Technical Sales

Solution Selling

Selling Techniques

Education

Bachelor's degree in Sales/Marketing/Business Admin

Job description

This role is responsible for engaging with clients to design tailored solutions utilizing deep product and industry knowledge. The role collaborates with internal teams to prepare sales presentations for potential clients and grow existing accounts. The role mentors junior team members, monitors performance metrics, and stays updated with industry trends to drive sales and customer satisfaction.

Description

Job Summary

This role is responsible for engaging with clients to design tailored solutions utilizing deep product and industry knowledge. The role collaborates with internal teams to prepare sales presentations for potential clients and grow existing accounts. The role mentors junior team members, monitors performance metrics, and stays updated with industry trends to drive sales and customer satisfaction.

Responsibilities

• Demonstrates a deep understanding of the organization's products or services, as well as the industry to effectively position the offerings and articulate their value to potential clients.
• Engages with clients to understand their needs, analyze their challenges, and provide tailored solutions aligning with client’s business and IT goals.
• Prepares and delivers sales presentations to prospective clients, showcasing the features and benefits of the organization's products or services.
• Identifies and nurtures upselling, cross-selling, and growth opportunities within existing accounts in collaboration with the account managers.
• Concentrates on growing contract renewals for mid-to-large accounts, emphasizing higher total contract value.
• Collaborates with cross-functional teams, including marketing, product development, and customer support, to ensure seamless customer experiences.
• Assists in the training of new sales team members, sharing expertise and best practices to help them develop their sales skills.
• Monitors sales metrics and key performance indicators (KPIs) to assess individual and team performance by tracking conversion rates, sales pipeline, and revenue targets.
• Stays up to date with industry trends, sales techniques, and product knowledge through ongoing training and professional development.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in technical selling, consultative selling, account management, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Customer Relationship Management
• Demonstration Skills
• Enterprise Sales
• Marketing
• Merchandising
• Outbound Calls
• Presales
• Product Demonstration
• Product Knowledge
• Sales Engineering
• Sales Process
• Sales Prospecting
• Selling Techniques
• Solution Selling
• Technical Sales
• Value Propositions
• Wireless Sales

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Sales

Schedule

Full time

Shift

No Shift premium (Malaysia)

Travel

Relocation

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"