Engineering Support Technician

AMS; Kulim; On-site; MYR 25,000 - 36,000; Full time

Job summary

AMS in Malaysia seeks a Technician Support professional to assist engineers in improving production processes. The role involves monitoring instruments, collecting operating data, and analyzing malfunctions to drive improvements in yield, cycle time, and quality.

You will work with cross-functional teams, adhere to SOPs and GMPs, and contribute to ongoing process optimization. Prior related experience and education requirements vary by region, with entry-level opportunities often available.

Qualifications

• 1-2 years of experience providing technical support in manufacturing or production environments.
• Demonstrated ability to analyze equipment malfunctions, process deviations, and technical issues and identify corrective actions.
• Ability to work effectively with engineers, production personnel, and cross-functional teams to support continuous process improvement.

Responsibilities

• Provides technical support to engineers to achieve improvements in cycle-time, yield, unit cost, quality, safety and compliance of production and operations processes and products.
• Monitors instruments and equipment and collects operating data, including calibration, inspection, testing and repair activities, to assist in making on-line adjustments to instruments, equipment, or products.
• Analyzes and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts, analyses and prepares reports using metrics from salvage tracking, trending, reporting and root-cause analyses.
• Maintains process designs to optimize process, equipment and facility use while conforming to standard operating procedures (SOPs) and Good Manufacturing Practices (GMPs).

Skills

Technical support

Data analysis

Process optimization

Cross-functional teamwork

Job description

Responsibilities may include the following and other duties may be assigned.

• Provides technical support to engineers to achieve improvements in cycle-time, yield, unit cost, quality, safety and compliance of production and operations processes and products.
• Monitors instruments and equipment and collects operating data, including calibration, inspection, testing and repair activities, to assist in making on-line adjustments to instruments, equipment, or products.
• Analyzes and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts, analyses and prepares reports using metrics from salvage tracking, trending, reporting and root-cause analyses.
• Maintains process designs to optimize process, equipment and facility use while conforming to standard operating procedures (SOPs) and Good Manufacturing Practices (GMPs).

TECHNICIAN SUPPORT CAREER STREAM: Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes.

Differentiating Factors

Autonomy: Entry-level position typically requiring little to no prior experience in technical aspects of a job. Work is clearly defined, routine or follows standard procedures and is closely supervised. Performs basic tests and records data.

Organizational Impact: Performs basic technical activities and records data. Delivers job responsibilities following a defined standard output or set of procedures.

Innovation and Complexity: Responsible for checking data and technical information when minor changes may be required based on review. Technical problems faced are routine and solutions clearly prescribed.

Communication and Influence: Communicates with contacts typically within immediate job area. Obtains and provides technical information requiring little explanation or interpretation.

Leadership and Talent Management: N/A – Jobs at this level are focused on self-development.

Required Knowledge and Experience: Requires basic knowledge of systems, techniques, tools and procedures typically obtained through prior related work experience, training, and/or education. 0 years of relevant technical experience required. No minimum education requirement. Some countries/ jobs may require vocational training and/or certification.

Required Skills/Experience

1-2 years of experience providing technical support in manufacturing or production environments, with a focus on improving cycle time, yield, cost, quality, safety, and process compliance.

Demonstrated ability to analyze equipment malfunctions, process deviations, and technical issues and identify effective corrective actions.

Ability to work effectively with engineers, production personnel, and cross-functional teams to support continuous process improvement.

Knowledge of process optimization, equipment and facility utilization, Standard Operating Procedures (SOPs), and Good Manufacturing Practices (GMPs).