Education Consultant, Future Students

Heriot-Watt University Malaysia Sdn Bhd; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Heriot-Watt University Malaysia Sdn Bhd invites applications for an Education Consultant in Putrajaya to drive domestic student recruitment. You will engage with students, parents, schools and agents, provide accurate information on programmes, fees and scholarships, and manage leads through CRM to convert to enrolments.

The role requires strong English and Bahasa Malaysia communication, teamwork, and willingness to travel across Malaysia, including weekends and holidays.

Qualifications

• Minimum 3-5 years working experience in sales or recruitment in Education industry.
• Strong written and spoken communication skills in English and Bahasa Malaysia; Mandarin an advantage.
• People oriented with strong interpersonal skills - networking and relationship building.
• Proactive with integrity and creative at work.
• Strong work ethics and highly self-motivated with a focus on achieving results.
• Experience in domestic student recruitment.
• Knowledge of schools and education agent engagement.
• Good in CRM and a suite of Microsoft Office applications.
• Team player and works well with people from diverse backgrounds.
• Understand the University’s Recruitment cycle.
• Experience working in Malaysia or foreign institution or education agency.

Responsibilities

• Engage and support prospective students and their parents, schools and partner education agents at events and fairs.
• Provide counselling with information on courses, tuition fees, scholarships and accommodation offered by HWUM.
• Handle inquiries professionally in a timely manner.
• Collect and manage leads, follow up and convert leads to applications using CRM.
• Update leads/application data within standard timeframes.
• Plan and organise school outreach activities and on-campus events (physical and virtual).
• Build relationships with internal and external stakeholders.
• Work weekends/public holidays as required and travel within Malaysia.

Skills

English fluency

Bahasa Malaysia

Interpersonal skills

Networking

CRM experience

Microsoft Office

Team player

Sales & recruitment

Education

Bachelor degree in Communication, Psychology, Business, Marketing or related

Tools

CRM software

Microsoft Office

Job description

The Marketing, Recruitment, Admissions and Communications (MRAC) Department is seeking an Education Consultant to join the Future Students team for Malaysia domestic student recruitment. As the first point of contact for prospective students and their parents, the Education Consultant plays a pivotal role in shaping positive student experiences and driving enrolment success. This role also actively engages and supports secondary/high school counsellors and partner education agents in Malaysia (both West and East Malaysia).

Key Duties and Responsibilities

• Engage and support prospective students and their parents, schools and partner education agents by attending a range of student and engagement recruitment activities, including school education fairs, agent education exhibitions, stakeholder recruitment events and on campus activities.
• Strong understanding of market (current and future trend), collate market intelligence and be able to make constructive feedback and recommendation new business opportunities.Contribute and execute Malaysia domestic student recruitment strategies according to guidance and support by Line Manager.
• Provide counselling to prospective students and their parents with the accurate information including courses, tuition fees, scholarships and accommodation etc that offered by Heriot-Watt University Malaysia.
• Support the prospective students, parents and partner education agents by answering their enquiries professionally in a timely manner.
• Collect and manage leads by making the necessary follow ups and conversion (Leads to Application, Application to Offer, Offer to Acceptance and Enrolments)by using CRM effectively.
• Update leads/application data into the database within the standard timeframe.
• Plan, coordinate and organise school outreach activities, workshops and on campus activities (physical and virtual) following the guideline and the support from Line Manager
• Build and strengthen professional working relationships with internal stakeholders (the University academic schools) and external stakeholders (secondary/high school counsellors and partner education agents).
• To achieve student enrolment target through Leads to Application, Application to Offer, Offer to Acceptance and Enrolments.
• To work and travel on selected weekends and public holidays within Malaysia (West and East Malaysia). Occasionally, to work outside of standard working hours during weekdays.
• To work on ad-hoc task when it is required to support the Future Student team
• All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate.

Person Specification

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Education & Qualifications

Bachelor degree in Communication, Psychology, Business, Marketing or relevant professional qualifications

Experience

• Minimum 3-5 years working experience in sales or recruitment in Education industry
• Strong written and spoken communication skills in English and Bahasa Malaysia; additional languages such as Mandarin are an advantage.
• People oriented with strong interpersonal skills - interested in networking and relationship building
• Good written and verbal communication skills
• Proactive with integrity and creative at work
• Strong work ethics and highly self-motivated with a focus on achieving results
• Experience in domestic student recruitment
• Knowledge of schools and education agent engagement
• Good in CRM and a suite of Microsoft Office applications
• Team player and work well with people from diverse background
• Understand the University’s Recruitment cycle.
• Experience working in Malaysia or Foreign institution or education agency

Special Factors (if applicable)

• The role required to work and travel on selected weekends/public holidays and outside of standard working hours during weekdays.
• To work on campus in Putrajaya

We may close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application promptly.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Education, Training & Professional Development 101-1,000 employees

Heriot-Watt University is a global research-led institution with five campuses in the UK, Dubai, and Malaysia. Founded in Edinburgh in 1821 as the world’s first mechanics institute, it gained university status by Royal Charter in 1966.

For over 200 years our pioneering research and education has made a positive impact on the global stage. We continue to push new frontiers in the fields of Science, Technology, Engineering, Business and Design.

Heriot-Watt University Malaysia, established in 2012 in Putrajaya, offers quality British education in Southeast Asia with programmes in business, engineering, actuarial science, data science, and psychology.

Heriot-Watt University is a global research-led institution with five campuses in the UK, Dubai, and Malaysia. Founded in Edinburgh in 1821 as the world’s first mechanics institute, it gained university status by Royal Charter in 1966.

For over 200 years our pioneering research and education has made a positive impact on the global stage. We continue to push new frontiers in the fields of Science, Technology, Engineering, Business and Design.

Heriot-Watt University Malaysia, established in 2012 in Putrajaya, offers quality British education in Southeast Asia with programmes in business, engineering, actuarial science, data science, and psychology.

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What can I earn as an Education Consultant