Content Risk Evaluation Specialist (Mandarin Speaking) - Safety Model Operations

TikTok; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

TikTok is seeking a qualified professional for the Safety Model Operations (SMO) team in Malaysia. You will help build, optimize, and maintain ML-driven safety models and QA processes to ensure compliant and safe content across regions.

The role focuses on QA for each project, with responsibilities including labeling reviews, KPI monitoring, risk analysis, and workflow optimization. Mandarin proficiency is required for liaison with the China team.

Qualifications

• Bachelor's degree or higher, preferably in journalism, sociology, or related fields.
• Keen sense of content safety and online awareness, able to accurately identify implicit risks and understand policies and rules.
• Strong pattern summarization abilities, with proficiency in content review, public opinion monitoring, and common tools like Excel.
• Flexible thinking, strong sense of responsibility, and good cross-department communication and coordination skills, as well as emergency response capabilities.
• Strong learning ability and high comprehension, able to quickly adapt to changes in regulatory policies and the content ecosystem of the platform.
• Mandarin proficiency is also required, as it is mandatory for daily liaison with the China team in the China market and the accurate communication of business information.

Responsibilities

• Interpret regulations, community standards, and platform policies, converting them into actionable guidelines. Build a case database to ensure consistent judgments across different scenarios.
• Monitor the content ecosystem of user-generated content (UGC) and producer-generated content (PGC), proactively identifying explicit and implicit content risks, as well as borderline content risks, and extracting risk characteristics.
• Handle emergent content safety risk events, quickly defining the issues and prioritizing actions, promoting cross-department collaboration to complete the resolution loop and optimize the review process.
• Produce risk assessment reports to provide decision support for optimizing platform rules and review strategies.
• Proficient in using content review tools, public opinion monitoring systems, and data analysis tools, collaborating with operations, safety product, and other teams to implement risk prevention strategies.

Skills

Pattern summarization

Content review

Public opinion monitoring

Excel

Cross-department communication

Emergency response

Mandarin

Education

Bachelor's degree or higher (preferred fields: journalism, sociology)

Tools

Content review tools

Public opinion monitoring systems

Data analysis tools

Job description

Responsibilities

About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Key Responsibilities

• Interpret regulations, community standards, and platform policies, converting them into actionable guidelines. Build a case database to ensure consistent judgments across different scenarios.
• Monitor the content ecosystem of user-generated content (UGC) and producer-generated content (PGC), proactively identifying explicit and implicit content risks, as well as borderline content risks, and extracting risk characteristics.
• Handle emergent content safety risk events, quickly defining the issues and prioritizing actions, promoting cross-department collaboration to complete the resolution loop and optimize the review process.
• Produce risk assessment reports to provide decision support for optimizing platform rules and review strategies.
• Proficient in using content review tools, public opinion monitoring systems, and data analysis tools, collaborating with operations, safety product, and other teams to implement risk prevention strategies.

Qualifications

Minimum Qualifications

• Bachelor's degree or higher, preferably in journalism, sociology, or related fields.
• Possess a keen sense of content safety and online awareness, able to accurately identify implicit risks and understand policies and rules.
• Strong pattern summarization abilities, with proficiency in content review, public opinion monitoring, and common tools like Excel.
• Flexible thinking, strong sense of responsibility, and good cross-department communication and coordination skills, as well as emergency response capabilities.
• Strong learning ability and high comprehension, able to quickly adapt to changes in regulatory policies and the content ecosystem of the platform.
• Mandarin proficiency is also required, as it is mandatory for daily liaison with the China team in the China market and the accurate communication of business information.

Preferred Qualifications

• At least 1 year of experience in internet content operations, content review, or content safety-related roles, with experience in mainstream domestic content platforms preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.