Ecommerce Chatbot Product Lead & Data Analyst

Shopee; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

Shopee in Kuala Lumpur is seeking a data-driven professional to own Shopee Chatbot testing, develop SOPs, and improve self-service efficiency.

You will benchmark peers, propose new AI automation ideas, analyze data to reduce contacts to live agents, and coordinate with regional teams for feature deployments.

The ideal candidate has a Bachelor’s degree and at least 2 years in product testing, data analysis, or AI automation, with strong English and communication skills.

Qualifications

• Bachelor’s degree required; 2+ years in testing, product management, or data analysis.
• Experience in e-commerce and data-driven environments preferred.
• Strong English, communication, and analytical skills; highly organized.

Responsibilities

• Own Shopee Chatbot testing and SOP development to improve self-service and quality.
• Benchmark competitors and regions; propose AI automation improvements for better UX and efficiency.
• Analyze regional data to identify top drivers and reduce live-agent contacts.

Skills

Data analysis

AI automation

Product testing

Product management

English

Education

Bachelor’s Degree

Tools

Excel

Spreadsheets

GTools

Job description

Shopee in Kuala Lumpur is seeking a data-driven professional to own Shopee Chatbot testing, develop SOPs, and improve self-service efficiency.

You will benchmark peers, propose new AI automation ideas, analyze data to reduce contacts to live agents, and coordinate with regional teams for feature deployments.

The ideal candidate has a Bachelor’s degree and at least 2 years in product testing, data analysis, or AI automation, with strong English and communication skills.