E-Commerce Account Manager

JIJI PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing online marketplace in Malaysia is seeking an E-Commerce Account Manager to lead its online store operations. This role involves managing accounts on platforms such as Shopee, Lazada, and TikTok Shop while implementing promotional strategies and ensuring smooth order fulfillment. The ideal candidate will have experience in e-commerce and strong skills in organization and communication, alongside proficiency in Microsoft Office. Join us and contribute to our brand's digital marketing strategy and growth.

Benefits

Hands-on experience managing e-commerce channels

Career development opportunities

Qualifications

• Experience in e-commerce account management or marketplace operations.
• Knowledge of platforms like Shopee, Lazada, TikTok Shop.
• Proficiency in Microsoft Office (Word, Excel).

Responsibilities

• Manage and optimize online store accounts on various platforms.
• Plan and execute marketing campaigns to drive sales growth.
• Coordinate with logistics teams for accurate order fulfillment.

Skills

Organizational skills

Communication skills

Problem-solving skills

Graphic design skills

Tools

Microsoft Office

Job description

Join Jiji.sg and lead our online marketplace presence! Manage Shopee, Lazada, TikTok Shop, and other platforms, plan campaigns, optimize product listings, and oversee smooth order fulfillment. Collaborate with marketing and warehouse teams, enhance customer experience, and drive online sales growth.

Job Description

As an E-Commerce Account Manager at Jiji.sg, you will take ownership of our online store accounts and oversee end-to-end e-commerce operations. This role combines strategic planning, platform management, and operational coordination to ensure our marketplace presence is optimized for growth and customer satisfaction.

Key Responsibilities

• Manage and optimize official stores on Shopee, Lazada, TikTok Shop, and other platforms.

• Plan, implement, and monitor promotional campaigns and marketing activities to drive sales.

• Upload and maintain accurate product listings, including pricing, descriptions, and visual content.

• Monitor sales performance, campaign results, providing actionable insights.

• Coordinate with warehouse and logistics teams to ensure accurate and timely order fulfilment.

• Respond to customer inquiries and resolve issues to ensure high levels of satisfaction.

• Maintain inventory accuracy by tracking stock levels and reconciling discrepancies.

Requirements

• Experience in e-commerce account management, marketplace operations, or related fields.

• Knowledge of Shopee, Lazada, TikTok Shop, or similar e-commerce platforms.

• Strong organizational, communication, and problem-solving skills.

• Proficiency in Microsoft Office (Word, Excel) and basic online platform management.

• Bonus: Basic graphic design skills (Adobe Photoshop, Illustrator) for marketing visuals.

• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer

• Hands-on experience managing multiple e-commerce channels.

• Opportunity to contribute to brand growth and digital marketing strategy.

• Career development in a fast-growing online marketplace environment.