Duty Manager - Tune Hotel KLIA2

OHG Services Sdn Bhd; Sepang; Presencial; MYR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant discounts

Training and development

Descripción de la vacante

OHG Services Sdn Bhd is seeking a capable Senior Supervisor / Duty Manager to oversee hotel operations in Malaysia. The role focuses on front office leadership, guest satisfaction and ensuring high standards of service in busy periods.

The ideal candidate will have previous supervisory experience in hotels, strong communication skills, and a genuine passion for hospitality. Fluency in English and Bahasa Malaysia is preferred, with willingness to work shifts and weekends.

Formación

• Previous experience in hotel operations, front office or customer service.
• Strong leadership skills.
• Good communication and interpersonal skills.
• Guest-focused with a passion for hospitality.
• Willing to work shifts, weekends and public holidays.
• Degree or diploma in Hotel Management or equivalent.

Responsabilidades

• Ensure lobby and public areas are staffed during busy times.
• Talk with guests and provide general assistance.
• Manage, record and promptly resolve guest complaints.
• Welcome VIP guests and major corporate clients.
• Coordinate services for long-stay guests.
• Follow credit procedures and SOPs.
• Stay updated on hotel products, policies and emergency procedures.
• Monitor guest satisfaction reports and drive improvements.
• Prepare and distribute required reports.
• Maintain compliance with safety, health, and local regulations.
• Manage monthly rosters and staff records.
• Provide feedback to Hotel Manager on subordinates’ performance.
• Liaise with outside contractors/vendors.
• Authorize payouts per procedure.
• Review Daily Night Audit, Daily Cash Drop, occupancy reports.
• Ensure cleanliness and safety across hotel areas.
• Be prepared to assist as instructed by Hotel Manager.

Conocimientos

Leadership

Customer service

Front office

Problem solving

Communication

Hospitality

Multilingual

Educación

Degree in Hotel Management

Diploma in Hotel Management

Descripción del empleo

We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include:

Be sure the hotel lobby and public areas are occupied, particularly at busy times

Have conversations with the guests and provide general assistance

Be resourceful and manage, record as well as resolve all Guest complaints promptly

Make sure VIP Guests and major corporate clients feel welcomed upon arrival

Stay on top of your game and coordinate the services and special facilities that should be provided to long-stay Guests

Be aware of all credit procedures and ensure they are applied

Keep yourself updated on all hotel products, services, policies and emergency procedures

Keep your eyes peeled on Guest satisfaction reports and implement actions to improve results

Handle, record and follow through with management issues or emergencies that arise

Keep spirits high whilst training, motivating, supervising, coaching, developing, empowering and disciplining subordinates.

Be able to provide constant feedback to Hotel Manager/General Manager on subordinates’ performance.

Handle, record and follow through with management issues or emergencies that arise

Be competent - complete and distribute all required reports.

Keep things flowing while maintaining the methods and procedures practiced for compliance with the standard operating procedures.

Be in charge of monthly rosters.

Keep your helping ready to assist in maintaining personnel files and records in compliance with labour laws.

Be vigilant. Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.

Use your eye for detail to review the Daily Night Audit for accuracy.

Keep the cash in check. Review Daily Cash Drop with Settlement Reports and perform bank deposit daily.

Use your eye for detail to review Daily Occupancy Report to ensure accuracy.

Make sure all surrounding hotels areas kept in shape.

Ensure everything is clean and follows the appropriate standards of safety. Make sure there aren’t any cockroaches lurking and take care of the hygiene of the premise and surroundings in compliance with all health, fire/safety and local municipal regulations.

Keep everything in check with outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to Hotel Manager

Do not let lost things stay lost. Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.

A safe hotel equals a happy guest. Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Be prepared to do anything deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager/General Manager.

Who Must You Be?

What We’re Looking For

Previous experience in hotel operations, front office or customer service, preferably in a supervisory role.

Strong leadership skills with the ability to guide and support a team.

A natural problem-solver who stays calm under pressure.

Good communication and interpersonal skills.

Guest-focused with a genuine passion for hospitality.

Able to handle guest concerns and make quick decisions.

Good understanding of hotel operations, safety and security procedures.

Well-organised, proactive and able to multitask.

Fluent in English and Bahasa Malaysia.

A positive attitude and a hands‑on approach to work.

Willing to work on shifts, weekends and public holidays.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.

A degree or diploma in Hotel Management or equivalent.

An in-depth knowledge of the hotel, leisure or service sector.