Director, Resilience

PSA Prudential Services Asia Sdn Bhd (Malaysia); Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Prudential plc in Malaysia seeks a senior leader to oversee the BCM and Operational Resilience programme across the Group. You will define standards, lead the LBU teams, and drive continuous improvement, reporting to senior stakeholders and aligning with technology partners.

You will manage a resilient control environment, deliver training, and ensure third-party risk oversight, with a focus on regulatory alignment and audit readiness.

Qualifications

• A relevant technical degree and professional certifications such as MBCI/CBCI/CBCM/CBCP/EDRP.
• 10+ years in Business Continuity with Operational Resilience programme oversight.
• At least 3 years of people management experience.
• Experience in financial services or consultancy with risk-based standards across multiple domains.
• Familiarity with ISO 22301, BCI or DRII practices.

Responsibilities

• Oversee BCM and Operational Resilience programme design, testing and improvement.
• Lead first-line assurance and MI reporting for BCM/OR.
• Coordinate with Technology and Risk teams for integrated resilience.
• Develop local plans, testing, and third‑party risk management.

Skills

BCM

Operational Resilience

Risk management

Leadership

Stakeholder management

Education

MBCI

CBCI

CBCM

CBCP

EDRP

ISO 22301 knowledge

Tools

ISO 22301

BCI standards

DRII

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Scope

Oversee the design, implementation, testing and continuous improvement of the BCM and Operational Resilience programmes across the Group, line managing the functional team. Define, implement, and enforce standards, procedures and templates for preparing for/responding to disruption to business operations and deliver of critical business services. Deliver and maintain a comprehensive management information framework for routine reporting on resilience-related risks. Ensure that Group and the 1LOD LBU teams identify, manage and report business continuity and operational resilience risks appropriately, including developing local plans, testing, and compliance with the Group standards. Oversee the design and delivery of BCM and resilience training. Ensure LBU BCM teams coordinate effectively with Technology teams for effective integration between business resilience requirements and application resilience. Design and implement a first line monitoring mechanism for compliance with Group BCM and Operational Resilience Standards. Ensure effective oversight of business continuity due diligence for third-party risk management. Ensure the operational effectiveness and utility of the Fusion Risk Management platform, including user training, reporting, problem management and integration with Tech Product team. Support the Group Security & Resilience team in executing a range of continuous improvement, administrative and reporting tasks needed to meet internal/external stakeholder requirements.

Accountabilities

Work closely with all members of the Group Security & Resilience team, as well as Technology, Risk and TPRM team, as well as LBUs. Drive, develop, and deliver BCM and Operational Resilience programme implementation and report to senior leaders and stakeholders. Deliver management information for BCM and OR. Lead first line assurance for BCM and OR.

Requirements

• A relevant technical tertiary degree, as well as relevant professional certification(s) such as MBCI/CBCI/CBCM/CBCP/EDRP and/or other relevant technical certifications.
• 10 years or more relevant experience in Business Continuity, as well as experience overseeing an Operational Resilience programme.
• At least three years of people management experience.
• Preferred industry: Financial Services or Consultancy Experience in defining, implementing, and enforcing risk-based standards, processes, and procedures for responding to disruptions in business or IT operations in at least three or more of the following areas:
• (Required) Business Continuity
• (Required) Operational Resilience
• IT Disaster Recovery
• IT operations (e.g., data centre management, backup, batch processing, incident, and problem management)
• Third party risk & resilience management
• Technology risk management
• Operational Resilience
• Resilience-related audit
• Other desirable traits which will be an added advantage: Robust working knowledge of insurance sector regulatory frameworks for business continuity management.
• Understanding of and experience in applying ISO 22301, Business Continuity Institute (BCI) or DRI International (DRII) professional practices.
• Experience in creating and defining new operational models and procedures and explaining complex problems or situations.
• Has good contact with people in the industry (to stay informed on developments in a fast-moving IT world).
• Knowledge of operational resilience best practice and regulatory developments.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com.

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