Director, Process Universe

Standard Chartered; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Continuous learning

Inclusive culture

Job summary

Standard Chartered is seeking a senior governance leader to design and operationalise the Bank's Process Universe, embedding ownership across businesses and functions. You will partner with Process Excellence, Global Process Owners and key stakeholders to drive adoption, establish governance routines and metrics, and enable transformation through clear guidance and strong communication.

The role emphasizes simplification, robust controls and accountability, with opportunities to influence

Qualifications

• Proven experience delivering enterprise-wide governance initiatives.
• Strong understanding of process ownership, taxonomy and standards.
• Experience collaborating with senior stakeholders across Businesses, Functions and COO communities.
• Familiarity with financial services risk and controls.

Responsibilities

• Own the design, implementation and ongoing governance of the Process Universe to embed process ownership, enable pan-bank adoption, and support simplification, standardisation and transformation across the Bank.
• Define and maintain the Process Universe taxonomy, standards and design principles.
• Operationalise Process Universe roles, including Global Process Owners, Process Element Owners, Domain Owners, Product Owners and PU Champions.
• Partner with Businesses, Functions and Process Excellence teams to drive adoption and consistent implementation.
• Establish governance routines, controls and change management processes to maintain the Process Universe in BAU.
• Build and engage the Process Universe community through clear guidance, communications and stakeholder engagement.
• Track adoption progress, risks, issues and dependencies, escalating where required.
• Ensure the Process Universe remains aligned to transformation priorities, process improvement opportunities and strategic simplification goals.

Skills

Project Management / Change Management

Change Request Process

Risk & Control

Communications

Process Excellence / Culture Transf.

Stakeholder engagement

Tools

ARIS

Job description

• Lead the design, adoption and governance of the Process Universe across the Bank.


• Partner with Process Excellence, Global Process Owners and key business stakeholders to embed process ownership.


• Operationalise Process Universe roles, standards and taxonomy across Businesses and Functions.


• Establish governance, controls and ongoing management routines to maintain the Process Universe in BAU.


• Drive adoption of common process standards to support simplification, digitisation and transformation.


• Build stakeholder engagement and community momentum through clear communication, guidance and change support.


• Enable better transparency, accountability and process improvement through consistent process ownership and metrics.

Job Summary

• Lead the design, adoption and governance of the Process Universe across the Bank.


• Partner with Process Excellence, Global Process Owners and key business stakeholders to embed process ownership.


• Operationalise Process Universe roles, standards and taxonomy across Businesses and Functions.


• Establish governance, controls and ongoing management routines to maintain the Process Universe in BAU.


• Drive adoption of common process standards to support simplification, digitisation and transformation.


• Build stakeholder engagement and community momentum through clear communication, guidance and change support.


• Enable better transparency, accountability and process improvement through consistent process ownership and metrics.

Key Responsibilities

Own the design, implementation and ongoing governance of the Process Universe to embed process ownership, enable pan-bank adoption, and support simplification, standardisation and transformation across the Bank.

• Define and maintain the Process Universe taxonomy, standards and design principles.


• Operationalise Process Universe roles, including Global Process Owners, Process Element Owners, Domain Owners, Product Owners and PU Champions.


• Partner with Businesses, Functions and Process Excellence teams to drive adoption and consistent implementation.


• Establish governance routines, controls and change management processes to maintain the Process Universe in BAU.


• Build and engage the Process Universe community through clear guidance, communications and stakeholder engagement.


• Track adoption progress, risks, issues and dependencies, escalating where required.


• Ensure the Process Universe remains aligned to transformation priorities, process improvement opportunities and strategic simplification goals.


• Support the embedding of process ownership, accountability and consistent metrics across the organisation.

Motivations

• Energised by solving complex, enterprise-wide problems and bringing structure to ambiguity.


• Motivated by creating practical frameworks that simplify ways of working and improve accountability.


• Driven by influencing stakeholders and building alignment across teams.


• Sustained by seeing tangible adoption, measurable impact and lasting change.

Skills And Experience

Must- Have skills

• Project Management / Change Management


• Change Request Process


• Risk & Control


• Communications


• Process Excellence / Culture Transformation

Key Experiences

• Proven experience delivering complex change, transformation or governance initiatives in a large organisation.


• Strong understanding of process excellence, process ownership, taxonomy and standards.


• Experience working with senior stakeholders across Businesses, Functions and COO communities.


• Track record in establishing and maintaining governance frameworks, controls and BAU routines.


• Ability to simplify complex information and communicate clearly through written, verbal and presentation formats.


• Experience driving adoption, change management and community engagement across global teams.


• Familiarity with financial services, risk and control expectations, and process management tools such as ARIS preferred.

Languages

• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do


• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well


• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.


• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.


• Flexible working options based around home and office locations, with flexible working patterns.


• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aider and all sorts of self-help toolkits


• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.


• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.